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Open nowPosted 455 days ago

Customer Support Manager (Health Care)

langate16 open roles

Where
Ukraine
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Your applicationOpen nowCustomer Support Manager (Health Care)langate · Ukraine

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 455 days ago

The posting

Location: Ukraine,None,None

A medical project is looking for a Customer Support Manager to assist with processing financial information related to patients' stays in hospitals in the United States. The role is similar to that of a medical support specialist but with a stronger focus on finances and documentation.

What You Will Do:

  • Enter patient information into the internal system;
  • Verify patients’ insurance conditions;
  • Collect financial information: bills, assets, cash flow;
  • Prepare and send invoices to insurance companies in the U.S.;
  • Track incoming payments;
  • Communicate with representatives of medical institutions and insurance companies by phone (calls to the U.S.).

What We Value:

  • High level of spoken English (especially live conversation experience);
  • Attention to detail, analytical thinking, and responsibility;
  • Experience in customer support, working with documents, or finances is a plus;
  • Work schedule: 2:00 PM to 11:00 PM (aligned with U.S. time);
  • Format: on-site work in our Lviv office.

What We Offer:

  • Official employment;
  • Fixed salary with no penalties, rate based on experience and English proficiency;
  • Online yoga classes with an instructor;
  • Access to psychologist and coach services;
  • Workshops and masterclasses;
  • Corporate training, workshops, and regular salary reviews.

Every newcomer is assigned a mentor to help them learn and adapt during the first two months.

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