Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 414 days ago

Service Operations Manager

langate16 open roles

Where
New York, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Operations Managerlangate · New York, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on langate's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 414 days ago

The posting

Location: New York,New York,United States

Role: Service Operations Manager Department: Service Delivery Reports To: CEO Location: Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off

Company Overview

Imagis is an IT digital transformation firm that has been focused on the technology needs of Non-Profits, Biotech, Biomed, and other Healthcare IT companies for over 25 years.

Our Mission is to deliver the best digital workplace experience for people to work better together securely with technology while balancing productivity and security.

Our Vision is to build a future where people are connected, resourceful and leveraging technology to realize their potential. A bright future of growth and evolution where everyone can imagine more, achieve more and be more. A future where technology creates limitless opportunities for the global economy, organizations, and individuals.

Our Core Values

  • Intentional Growth
  • Thoughtful Execution
  • Integrity Above All Else

Position Overview:

As a key leader within our organization, you will be responsible for steering our service team, ensuring excellence in service delivery, and maintaining strong relationships with internal and external stakeholders. This role is pivotal in shaping our service operations and aligning them with our strategic objectives.

Position Responsibilities

  • Team Leadership: Lead, manage and hold accountable the service team, fostering accountability, innovation, and collaboration.
  • Process Development: Build and optimize service operations processes to enhance service delivery.
  • Daily Coordination: Facilitate weekly service team and daily stand-up meetings, ensuring clear communication and actionable follow-ups.
  • Project Management: Develop project plans, assign resources and provide regular project status updates and efficiently manage resource allocation across the service pipeline. Facilitate project kick-off calls and lessons learned documentation.
  • Change Management: Handle change orders and direct service change requests, ensuring seamless execution.
  • Documentation Management: Ownership of documentation structure, SOP quality and adherence.
  • Policy Compliance: Ensure adherence to service desk processes in line with company policies.
  • Service Level Management: Monitor and achieve service level objectives across all service incidents and requests.
  • Vendor Relations: Maintain regular communication with key third-party vendors, ensuring alignment with service objectives.
  • Strategic Reviews: Conduct technology alignment reviews, providing insightful recommendations.

Qualifications

  • Excellent English communication skills
  • Strong technical background within Microsoft 365 and Azure Ecosystem
  • Proven leadership in service delivery management
  • Excellent communication and team management skills
  • Knowledge of current technology trends
  • Minimum of 5+ years working in IT MSP or similar IT Service Desk team
  • Minimum of 5+ years as Infrastructure IT Engineer (T2 or T3) or Team Lead
  • Minimum of 3+ years in IT Project Management
  • 1 or more of the following certifications or similar
  • ITIL
  • CAPM
  • PMP
  • Project +
  • M365 or Azure Fundamentals

Personal Skills

  • Self-motivated and driven
  • Builder of process and systems
  • Results oriented
  • Strategic thinker with ability to execute
  • Precise and detailed
  • Clear and assertive communication style

Key Performance Indicators

  • Service Gross Margin
  • SLA Adherence
  • Standards Compliance

Apply to this job

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against langate's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on langate's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    langate's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.