The posting
Job Description
** INTERNAL APPLICANTS ONLY **
Organisation: London Borough of Waltham Forest
Salary: SO2 £41,511 - £43,449 Contract Type: Full-time/ Fixed Term Contract or Secondment (12 months)
Working hours per week: 36
Application Deadline: 19/11/2026
Proposed Interview Date(s): TBC
Reference: 2407
About Us:
Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.
The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email [email protected] so we can arrange an alternative application method.
About the role:
An exciting opportunity has arisen for a Tenancy Officer to join our Tenancy Team.
The role will focus on undertaking Person-Centred Fire Risk Assessments for tenants living in Council homes, working sensitively with residents to identify individual risks and support actions that help them remain safe in their homes.
You’ll need to have excellent customer care skills and focus on delivering the best outcomes for all the resident in the area you support. You’ll need to be highly organised and proactive as this is a busy customer facing service.
>> Click here to download the Role Profile <<
Key Responsibilities:
- Carry out Person-Centred Fire Risk Assessments (PCFRAs) with tenants living in Council homes, identifying individual needs and factors that may affect their ability to respond safely in the event of a fire.
- Work sensitively with residents, including those who may require additional support, to understand their circumstances and agree appropriate actions.
- Ensure assessments are accurately recorded, reviewed and kept up to date, with agreed actions progressed promptly.
- Liaise with relevant colleagues and partner services where additional advice, support or intervention is required.
- Maintain effective communication with residents throughout the assessment and follow-up process.
- Identify and escalate urgent or significant fire-safety concerns through the appropriate channels.
- Manage a caseload of assessments and follow-up actions, ensuring work is completed in line with required timescales.
- Maintain accurate case records and contribute to monitoring, reporting and service performance.
- Work collaboratively with colleagues across Tenancy Management, Housing, Fire Safety and other relevant services to support a coordinated approach to resident safety.
- Carry out other appropriate tenancy management duties as required, while maintaining a strong focus on resident safety, prevention and person-centred working
Qualifications and Requirements:
To be considered for this position, you should meet the following requirements:
- GSGCSE English and Maths or equivalent and a relevant professional qualification
- Experience of working in housing or tenancy management, ideally within a social housing environment, with an understanding of relevant housing legislation, tenancy conditions and current housing issues.
- Experience of working with vulnerable residents, identifying support needs and working sensitively with residents who may have physical, cognitive or sensory impairments.
- Knowledge or experience of fire safety, risk assessment, PCFRAs and Personal Emergency Evacuation Plans (PEEPs), or the ability to quickly develop this specialist knowledge.
- Ability to carry out resident visits and assessments, exercise sound judgement, identify risks and agree appropriate actions or referrals.
- Strong customer care and resident-engagement skills, including the ability to explain complex or sensitive information clearly and deal confidently with challenging situations.
- Experience of working collaboratively with internal teams, statutory agencies and external partners, including Building Safety, Adult Social Care, Fire and Rescue services and other support agencies.
- Excellent case-management, organisation and prioritisation skills, with the ability to manage a complex workload, meet deadlines and maintain accurate records.
- Strong written and verbal communication skills, including the ability to prepare clear correspondence, reports and case records.
- Good IT skills, with experience of housing-management databases and Microsoft applications, and the ability to maintain accurate electronic records and trackers.
- Understanding of data protection, confidentiality, safeguarding, equality and diversity, particularly when handling sensitive information about vulnerable residents.
Terms and conditions:
The below terms and conditions apply to this role:
- Satisfactory employment references and CIFAS identity checks;
- Satisfactory declaration of interest;
- Satisfactory DBS check;
- Suitable driver’s license; Desirable
- As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.
How to Apply:
Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.
We are a Home Office–licensed sponsor; however, for this specific role we are not able to provide Skilled Worker visa sponsorship. To be considered, you must already hold a form of UK work authorisation that does not require sponsorship.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Contact Information:
If you have any questions about this vacancy or the application process, please contact Tenancy Manager [email protected]
If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at [email protected].
Equal Opportunity Employer:
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.
For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.
Fraud Awareness Notice: The London Borough of Waltham Forest only advertises vacancies via our official website and approved recruitment platforms (e.g. Jobsgopublic).
We will never ask for payment or request sensitive personal or financial information as part of our recruitment process.
If you are contacted by a third party claiming to represent the Council, please verify the vacancy via our official careers website before sharing any information.
If you have concerns about a job advert or communication, please report it to: [email protected]
Click here for further information on the Human Resources recruitment privacy notice.
