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Open nowPosted today

Customer Service Agent

Leicestershire County Council57 open roles

Pay
£27,717 – £29,076 a year
Where
Leicestershire, United Kingdom
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Your applicationOpen nowCustomer Service AgentLeicestershire County Council · Leicestershire, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Leicestershire County Council's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. Leicestershire County Council postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted today

Leicestershire County Council median: 6 days open

The posting

Job Description

Organisation: Leicestershire County Council

Worker Location: County Hall, Glenfield, Leicestershire, LE3 8RA

Salary: £27,717 - £29,076 Per annum (pro rata for part time)

Working Hours: 37 hours per week - Monday to Friday

Contract Type: Fixed Term – 12 Months

Closing Date: 9th November 2026

Interview Date(s): TBC

Are you passionate about making a real difference in people’s lives?

We are seeking a dedicated and compassionate Customer Service Agent to join our Adult Social Care team within the Home First Hospital Discharge service.

If you are enthusiastic, caring, and eager to contribute to a supportive environment, we would love to hear from you.

About the Role:

The position forms part of our hospital discharge team and will provide advice and information to people and partners accessing our services whilst data inputting and maintaining accurate records.

About You:

  • Experience working in a customer facing role with direct customer contact via telephone and the ability to handle sensitive enquiries with empathy.
  • Able to work effectively as part of a team and on own initiative.
  • Able to work towards KPI’s and service level targets, whilst maintaining the ability to remain calm and deal effectively with a pressurised workload.
  • Able to utilise information technology and learn and process new information quickly and accurately.
  • Highly Organised with the ability to manage conflicting demands and to prioritise work. A clear understanding of the need to effectively manage risk.
  • Excellent written and verbal communication skills with the ability to communicate diplomatically and tactfully when dealing with sensitive confidential matters.
  • Fast and accurate keyboard skills with good attention to detail and able to identify and record critical information. Able to demonstrate quick thinking and problem solving.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Darsha Patel – Team Manager

Telephone: 0116 305 7972

Email: [email protected]

OR

Jenny Pick – Strategic Service Manager

Telephone: 0116 305 4046

Email: [email protected]

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About Us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process Our Organisational Values Our Employee Benefits Working for Us

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