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Open nowPosted 27 hours ago

IT Support Engineer

Lesaffre195 open roles

Where
Virrey del Pino, Buenos Aires Province, Argentina
Work mode
Hybrid
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Your applicationOpen nowIT Support EngineerLesaffre · Virrey del Pino, Buenos Aires Province, Argentina

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Lesaffre's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market. Lesaffre postings stay open a median of 26 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 27 hours ago

Lesaffre median: 26 days open

The posting

Descripción de la empresa

Durante más de 170 años, Lesaffre domina y amplía los límites de la fermentación. Pioneros y líderes globales, generamos 3.200 millones de euros en ingresos, operamos en todos los continentes y empleamos a 11.700 personas de más de 100 nacionalidades.

Aprovechamos el potencial infinito de los microorganismos para diseñar y producir soluciones sostenibles que satisfagan las necesidades de nuestros clientes en nuestras tres áreas de negocio: Alimentos / Salud / Biotecnología.

Junto con nuestros clientes y partes interesadas, aprovechamos la investigación y la innovación para abrir nuevas posibilidades — impulsados por una convicción compartida: la fermentación nos permite nutrir y proteger mejor el planeta.

Somos Lesaffre: Fermentation. Unlimited.

Descripción del empleo

Mission

  • Provide technical support and solutions to end users across the Latin America region, ensuring optimal use of IT equipment and systems. Maintain connectivity, security, and compliance while resolving hardware, software, and telecommunications issues to enable business continuity and user productivity across all LATAM entities. Serve as the frontline and primary point of contact of technical support resource for users across Argentina, Uruguay and Paraguay hubs, coordinating with the Helpdesk Manager and Infrastructure Referent to deliver consistent, high-quality support aligned with Group IT standards and SLA requirements.

Key Accountabilities

  • Deliver first level support on site and remotely for hardware, software, network, collaboration, and workplace technology issues and escalate unresolved issues appropriately while maintaining ownership until closure, through centralized ticketing platform.
  • Deploy, configure, upgrade, and maintain laptops, desktops, mobile devices, printers, and peripherals and manage hardware lifecycle activities including installation, replacement, asset tracking, and decommissioning.
  • Maintain accurate IT asset inventory, track equipment lifecycle, and ensure compliant decommissioning of obsolete equipment.
  • Configure and manage user email accounts and network access permissions while ensuring security and policy compliance.
  • Monitor and maintain internet, telecommunications, and printing services while tracking invoices and managing consumables.
  • Research and evaluate new IT technologies and equipment to support infrastructure modernization and acquisition decisions.
  • Ensure the proper maintenance and upkeep of the organization's data centers and communication rooms
  • Ensure accurate ticket documentation, knowledge sharing across the regional support community and maintain technical documentation, support procedures, configuration records, and knowledge base articles
  • Ensure timely resolution of incidents and service requests according to established SLAs.

Requisitos

Education:

  • Bachelor’s degree in computer science, Information Technology, or related field.

Experience:

  • 2+ years in IT support or technical support role.
  • Experience with hardware and software troubleshooting.
  • Experience with user support and customer service.
  • Experience in regional or multi-site support operations.

Knowledge

  • IT Support: Hardware troubleshooting, software support, network administration, server basics.
  • IT Infrastructure: Printers, peripherals, telecommunications, Servers, switches, firewalls.
  • IT Management: Asset management, inventory tracking, ITSM Tools.
  • Customer Service: User support and training, communication, problem-solving, documentation, process improvement.
  • Intermediate English (written & spoken).

Technical Skills:

  • Operating Systems: Windows, Mac OS, Linux, iOS, Android.
  • Office Applications: Office 365, Google Workspace.
  • Support Tools: Remote support software, ITSM platforms, asset management systems.
  • Hardware: PC configuration, printer setup, peripherals, server basics, network equipment
  • Networking: Network configuration, switches, firewalls.

Core Competencies Lesaffre:

  • For all Employees at Lesaffre: Show curiosity & Open mind, show a continuous improvement mindset, show initiative & focus on priorities, strive for results & performance and Promote cooperation, collaboration & company spirit.

Información adicional

Te ofrecemos un entorno laboral pensado para tu bienestar:

Beneficios:

  • Modalidad híbrida 4x1 – Equilibrá trabajo presencial y remoto con flexibilidad.
  • Comedor – Opciones variadas para una alimentación saludable.
  • Obra social para tu grupo familiar – Protegemos tu bienestar y el de los tuyos.
  • Vacaciones extendidas – A partir de los 3 años, accedé a 21 días corridos de descanso.
  • Bono anual – Reconocemos tu compromiso con una recompensa especial.
  • Bonda Plataforma de descuentos exclusivos – Accede a beneficios especiales en distintos rubros pensados solo para vos.
  • Programa de Bienestar – Plataforma de asistencia Psicológica y Legal gratuita al Colaborador.
  • Día del Cumpleaños Libre – Disfruta tu día como más te guste.

Únete a una empresa familiar con una larga trayectoria y valores centrados en las personas, con una misión clara: Nutrir y Proteger nuestro Planeta.

Podrás desarrollar tu carrera en un entorno de trabajo enriquecedor y en un contexto multicultural que promueve el aprendizaje continuo y la colaboración.

Te ofrecemos un entorno laboral pensado para tu bienestar:

En Lesaffre, la diversidad es una fortaleza que enriquece nuestra cultura y nuestros equipos.

Estamos comprometidos con ofrecerte un entorno laboral donde puedas desarrollarte plenamente, sin importar tu origen, género, edad o capacidades.

Valoramos todas las candidaturas, porque creemos que las perspectivas diversas fortalecen nuestra capacidad de innovar y enfrentar los desafíos del futuro.

Gracias por tu interés en formar parte de nuestro equipo:

Queremos que estés al tanto de cada etapa del proceso de selección, para que sepas qué esperar y cómo prepararte. A continuación, te detallamos los pasos que seguimos:

Filtro de CV

Evaluamos tu perfil en función de los requisitos del puesto.

Entrevista con Recursos Humanos

Una charla inicial para conocerte, contarte más sobre la empresa y el rol, y despejar dudas.

Entrevista con la Gerencia

Reunión con el responsable del área para profundizar en tu experiencia y expectativas.

Evaluación de perfil

Diseñada conforme las competencias requeridas para el puesto.

Examen preocupacional

Evaluación médica obligatoria previa al ingreso.

Envío de carta oferta

Recibirás nuestra propuesta formal para sumarte al equipo.

La duración estimada de todo el proceso de selección es de aproximadamente 3 semanas desde el contacto inicial.

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