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Open nowPosted 30 days ago

Customer Support Specialist (Filipino speaking)

lestars-management-consultancy-l-l-c49 open roles

Where
Dubai, United Arab Emirates
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Your applicationOpen nowCustomer Support Specialist (Filipino speaking)lestars-management-consultancy-l-l-c · Dubai, United Arab Emirates

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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 30 days ago

The posting

Role : Customer Support Specialist (Filipino speaking)

About the Role:

On behalf of our client, a rapidly growing iGaming company, we are seeking a dedicated Customer Support Specialist (Filipino-speaking) to join their team in Yerevan, Armenia. The company offers a comprehensive relocation package, including flight tickets, visa processing fees, accommodation, and meals. In this role, you will be responsible for delivering exceptional support to online platform users, ensuring a seamless and positive customer experience.

Key Responsibilities:

I. User Inquiry & Service:

  • Respond to player inquiries regarding bonuses, promotions, account issues, etc., via online chat, phone, social media, and other channels.
  • Help users understand bonus rules, eligibility requirements, and redemption procedures.

II. Issue Resolution & Follow-up:

  • Record user feedback and issues, and promptly handle cases such as bonus discrepancies and promotion disputes.
  • Investigate complex issues and escalate to supervisors or other departments when necessary.

III. Account & Process Support:

  • Assist users with account-related matters, including login issues, deposit/withdrawal problems, and bonus payout status.
  • Stay up to date with the platform's various promotional activities and bonus policies to provide accurate information.

IV. Promotion & Campaign Support:

  • Introduce current promotions and bonus offers to users, and appropriately guide them to participate.
  • Assist users with the campaign participation process.

V. Client Relationship Management:

  • Oversee the daily maintenance and relationship management of the company's existing clients, ensuring strong client retention and engagement.

Requirements:

  • Fluent in Filipino and English (spoken and written); proficiency in Chinese is an advantage.
  • Bachelor's degree or above.
  • Minimum of 1 year of experience in a customer support role.
  • Prior experience in customer support or back-office operations within the iGaming or FinTech sectors is highly desirable.
  • Willingness to relocate to Yerevan, Armenia.

What We Offer:

  • Competitive salary package with comprehensive relocation support, including flight tickets, visa expenses, accommodation, and meals.
  • Excellent opportunities for professional development and career advancement within a dynamic and growing organization.
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