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Open nowPosted 36 hours ago

Service Desk Engineer

LGA IT

Where
Maaseik, Belgium
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Your applicationOpen nowService Desk EngineerLGA IT · Maaseik, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LGA IT's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted 36 hours ago

The posting

Wat ga je doen?

Als L2 Service Desk Medewerker behandel je uiteenlopende IT-vraagstukken en zorg je ervoor dat gebruikers snel en correct verder kunnen. Je combineert dagelijkse support met technisch beheer en kleinere projecten.

  • Support & troubleshooting: Je analyseert incidenten rond laptops, desktops, applicaties en randapparatuur. Je zoekt naar de oorzaak en zorgt voor een passende oplossing.
  • Microsoft 365-beheer: Je beheert gebruikers, licenties en toegangsrechten en ondersteunt toepassingen zoals Exchange Online, Teams, SharePoint en OneDrive.
  • Identity & Device Management: Je werkt met Entra ID, Active Directory en Intune voor gebruikersbeheer, toegangscontrole en configuratie van werkplekken.
  • Netwerkondersteuning: Je onderzoekt connectiviteitsproblemen en helpt bij configuraties rond DNS, DHCP, VPN, wifi, switches en firewalls.
  • Escalaties: Je ondersteunt collega's van de eerste lijn en schakelt de juiste technische expertise in wanneer een probleem verdere analyse vereist.
  • Kleine projecten: Je voert wijzigingen en migraties uit, zoals de inrichting van werkplekken, aanpassingen binnen Microsoft 365 en beperkte netwerkprojecten.
  • Opvolging & documentatie: Je registreert je werkzaamheden, houdt klantinformatie actueel en zorgt ervoor dat dossiers correct worden opgevolgd.
  • Klantencontact: Je bespreekt problemen en oplossingen rechtstreeks met gebruikers en zorgt voor duidelijke communicatie tijdens het volledige proces.

Je verdeelt je tijd tussen de servicedesk en interventies bij klanten op locatie in de regio Antwerpen, Limburg en Vlaams-Brabant.

Profiel:

  • Voor deze functie zoeken we een IT-generalist die technische kennis combineert met een gestructureerde en klantgerichte aanpak.
  • Je hebt relevante ervaring in IT-support en kunt zelfstandig problemen op L2-niveau behandelen.
  • Je hebt een goede praktische kennis van Windows 10/11 en Microsoft 365.
  • Je bent vertrouwd met Entra ID, Active Directory, Exchange Online, Teams, SharePoint en OneDrive.
  • Je hebt ervaring met of inzicht in Intune, gebruikersbeheer en toegangsrechten.
  • Je kent de basis van netwerkbeheer, waaronder DNS, DHCP, VPN en wifi.
  • Je kunt problemen logisch analyseren en probeert eerst zelf tot een oplossing te komen.
  • Je communiceert helder en stemt je uitleg af op de gebruiker tegenover je.
  • Je werkt nauwkeurig en begrijpt het belang van goede documentatie en ticketregistratie.
  • Je neemt verantwoordelijkheid voor je dossiers en durft tijdig hulp te vragen wanneer dat nodig is.
  • Je bent nieuwsgierig naar nieuwe technologieën en wilt je technische vaardigheden blijven ontwikkelen.
  • Ervaring binnen een MSP of IT-dienstverlener is mooi meegenomen.

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