The posting
Lead Care Coordinator
Job Type: Full-Time, ONSITE - Local Candidates ONLY
Pay Range: $27.00–$29.00 per hour Schedule: Monday–Thursday, 9:00 AM–5:00 PM; Friday, 9:00 AM–4:00 PM
Benefits
- 401(k) with employer matching
- Health insurance
- Dental and vision insurance
- Disability insurance
- Family leave
- Life insurance
- Paid orientation and training
- Paid time off (PTO)
- Holiday pay
- Employee referral program
Position Summary
The Lead Care Coordinator oversees and supports daily staffing and care coordination operations, ensuring efficient workflows, effective use of caregiver resources, and timely patient case coverage. This role provides day-to-day guidance and support to Scheduling Coordinators, promotes team accountability, and ensures that all open cases and staffing needs are actively addressed.
Working closely with the Care Manager, the Lead Care Coordinator monitors team performance, reinforces staffing priorities, identifies operational challenges, and helps implement solutions to improve staffing efficiency and continuity of care. This position also plays an important role in supporting a positive patient onboarding experience, strengthening caregiver engagement, and contributing to overall client satisfaction and retention.
Key Responsibilities
1. Staffing Operations and Resource Utilization
- Monitor daily staffing activities to ensure all open cases and shifts are actively being worked and appropriately prioritized.
- Maximize caregiver outreach and availability through tools such as Caribou, the Priority Caregiver List, and other established resources.
- Monitor coordinator activity to ensure timely outreach, consistent follow-ups, and effective staffing efforts.
- Identify opportunities to reduce open shifts, improve staffing turnaround times, and maximize available caregiver resources.
- Support timely caregiver placement to promote continuity of patient care.
2. Team Leadership and Performance Support
- Provide day-to-day guidance, motivation, and operational support to Scheduling Coordinators.
- Promote a culture of accountability, teamwork, responsiveness, and productivity.
- Reinforce daily staffing goals, established workflows, and departmental expectations.
- Monitor team engagement and responsiveness throughout the workday.
- Identify performance or workflow concerns and provide coaching or escalate them to the Care Manager when appropriate.
3. Communication and Coordination
- Provide clear and consistent communication regarding staffing priorities, open cases, urgent needs, and coverage gaps.
- Deliver team updates every two (2) hours to maintain visibility into staffing progress and operational priorities.
- Maintain regular communication with Scheduling Coordinators and the Care Manager regarding staffing activities and challenges.
- Help ensure timely and professional communication with patients and caregivers when needed.
4. Operational Support and Problem Resolution
- Identify staffing gaps, workflow delays, and operational barriers that may affect patient coverage.
- Assist coordinators in resolving day-to-day staffing challenges and prioritizing urgent cases.
- Promptly escalate critical staffing concerns or unresolved issues to the Care Manager.
- Support patient onboarding and caregiver placement processes to promote a smooth and positive experience.
- Provide the Care Manager with updates and visibility into staffing performance, resource needs, and operational concerns.
5. Compliance and Professional Standards
- Ensure that staffing activities follow established departmental policies, procedures, and workflows.
- Promote accuracy, efficiency, and consistency in scheduling and care coordination activities.
- Maintain strict confidentiality of patient, caregiver, and employee information.
- Follow applicable home care regulations, compliance standards, and New York State Department of Health requirements.
- Maintain professionalism and promote a respectful, collaborative, and service-oriented work environment.
6. Additional Responsibilities
- Adapt to changing operational demands and assist with other duties assigned by leadership to support departmental goals.
Qualifications
- Minimum of three (3) years of experience in home care coordination, staffing, scheduling, or a related healthcare operations role.
- Previous experience in a lead, senior coordinator, or team support position preferred.
- Proficiency in Google Workspace and HHA eXchange or similar scheduling and Electronic Visit Verification (EVV) systems.
- Strong understanding of home care operations, staffing workflows, compliance standards, and New York State Department of Health requirements.
- Demonstrated ability to guide, motivate, and support a team while maintaining productivity and accountability.
- Proven ability to manage multiple cases and competing priorities in a fast-paced, high-volume environment.
- Excellent communication, interpersonal, and organizational skills.
- Strong attention to detail and the ability to prioritize tasks, meet deadlines, and maintain accurate records.
- Effective problem-solving and decision-making skills, particularly when addressing urgent staffing and operational needs.
- Ability to work collaboratively with leadership, coordinators, patients, and caregivers.
Work Environment
This position operates in a professional office environment and involves regular interaction with Scheduling Coordinators, patients, caregivers, and leadership. The role requires managing multiple priorities in a fast-paced setting, responding to time-sensitive staffing needs, and exercising sound judgment when addressing operational challenges.
Cognitive and Physical Requirements
This role requires strong analytical, organizational, and critical-thinking skills. The employee must be able to process information, make timely decisions, maintain attention to detail, and manage competing priorities. The ability to communicate effectively, collaborate with others, adapt to changing demands, and use office systems and technology efficiently is essential.
