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Open nowPosted 6 hours ago

IT Service Management Coordinator

Link Solutions, Inc.22 open roles

Pay
$60,000 – $70,000 a year
Where
Orlando, FL, United States
Work mode
On site
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Your applicationOpen nowIT Service Management CoordinatorLink Solutions, Inc. · Orlando, FL, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Link Solutions, Inc.'s own form.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Link Solutions, Inc. postings stay open a median of 41 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 34.0%30 days
This job: posted 6 hours ago

Link Solutions, Inc. median: 41 days open

The posting

Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy, “Mission First, Customer Always".

Our commitment to excellence is demonstrated through our ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022 certifications; CMMC Level 2 certification; and CMMI Maturity Level 3 appraisals for both Services and Development.

Job Description

Link Solutions is seeking an IT Support Specialist to join our team in Orlando, FL.

  • U.S. Citizen
  • Active DoD Secret Clearance
  • Non-remote (relocation incentive available)

The IT Support Specialist will support the South East Region Cyberspace Support Center (RCSC) and serve as a key member of the service delivery team supporting mission-critical government operations. This position is primarily a customer service and operational support role focused on facilitating communication, service coordination, and support delivery between end users, Government stakeholders, and technical teams.

The ideal candidate is highly organized, detail-oriented, and customer-focused, with strong communication and administrative skills. Successful candidates will possess experience supporting IT operations, managing documentation and records, and working within fast-paced enterprise or Department of Defense environments.

This role is best suited for individuals who excel in customer support, process coordination, and operational administration rather than hands-on technical support activities.

Job Responsibilities:

  • Utilize the AESMP (ServiceNow) platform to create, update, manage, track, and close service requests, incidents, and work orders.
  • Monitor ticket queues and ensure service requests are properly documented, prioritized, assigned, and resolved within established service levels.
  • Maintain accurate records within ticketing systems, ensuring data integrity and completeness.
  • Generate and maintain operational reports related to service desk activities, ticket status, performance metrics, and customer support operations.
  • Monitor ticketing metrics and identify opportunities to improve service delivery, operational efficiency, and customer satisfaction.
  • Support quality assurance reviews to ensure compliance with established procedures, policies, and customer requirements.
  • Update and maintain ticket databases and track incidents, work orders, service requests, and support activities.
  • Collaborate with technical teams, project managers, and Government stakeholders to support operational requirements and service delivery objectives.
  • Assist with documentation management, schedule development, records maintenance, and configuration management activities.
  • Support process improvement initiatives, knowledge management efforts, and operational reporting requirements.
  • Develop and maintain standard operating procedures, process documentation, and knowledge articles.
  • Ensure compliance with company policies, customer requirements, and applicable government regulations.
  • Provide exceptional customer service while supporting mission-critical systems and operations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this position.

Compensation Range:

  • $60,000 - $70,000 annually
  • Full-Time (Monday-Friday)

Several factors influence final compensation, including relevant experience, technical expertise, certifications, and education.

Qualifications

  • U.S. Citizen.
  • Active DoD Secret Clearance.
  • Four (4) years of experience supporting IT operations, service desk activities, ticket management, customer support, help desk operations, or related information technology functions.
  • Experience utilizing ServiceNow, ticket management systems, IT service management (ITSM) platforms, or enterprise support tools.
  • Experience developing, maintaining, and managing reports, technical documentation, records, schedules, or configuration management documentation.
  • Experience supporting customer service operations within an IT, service desk, or help desk environment.
  • Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
  • Strong written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced operational environment.
  • Ability to interact professionally with customers, Government personnel, and technical teams.

Preferred:

  • Experience supporting Department of Defense (DoD) or Federal Government IT environments.
  • Experience generating operational reports, performance metrics, or service-level reporting.
  • Experience supporting process improvement, knowledge management, or quality assurance initiatives.
  • Familiarity with configuration management principles and recordkeeping practices.

Additional Information

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.

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