The posting
Company Description
Join us and make YOUR mark on the World!
Lawrence Livermore National Laboratory (LLNL) has turned bold ideas into world-changing impact advancing science and technology to strengthen U.S. security and promote global stability.
Our mission spans four critical national security areas nuclear deterrence, threat preparedness, energy security, and multi-domain defense empowering teams to take on the toughest challenges of today and tomorrow. With a culture built on innovation and operational excellence, LLNL is a place where your expertise can make a real impact.
Job Description
We have an opening for a Technical Consultant / System Administration Liaison. This position will act as a Technical Consultant within Livermore Computing’s Hotline, providing tier 1 support for end users of LC’s high-performance computers and platform services. In addition, this role will act as a liaison between the Hotline and system administrators within LC, ensuring user issues are effectively escalated and assigned to appropriate tier 2/3 staff for timely resolution. On a project basis outside of Hotline shifts, you will perform assigned DevOps and system-administration tasks to ensure the team’s systems and services are maintained, updated, and enhanced. This position is in the Livermore Computing Division within the Computing Directorate.
This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home 1 day per week.
You will
- Engage directly with HPC customers who use our tools and systems, delivering timely, customer-focused support and guidance.
- While owning support tickets, collaborate closely with technical teams across LC to support resolution of moderately complex user issues that span multiple systems or functions.
- Contribute to documentation and training efforts to support effective use of LC’s HPC systems.
- Coordinate with system-administration teams to escalate tickets appropriately and facilitate effective communication between Hotline staff and Tier 2/3 technical staff.
- Collaborate on building system administration tools that allow tier 1 Hotline staff to handle a wider variety of support calls.
- Assist with administering Linux and OpenShift clusters within the Platform Services Group under established procedures and technical guidance.
- Maintain knowledge of LC systems, supported applications, and services while assisting with maintenance of internal Hotline tooling.
- Perform other duties as assigned.
Qualifications
- This position requires an active DOE Q-level clearance or active Top Secret clearance issued by another U.S. government agency at the time of hire.
- Bachelor’s degree in computer science, computer engineering, or a related field, or the equivalent combination of education and related experience.
- Effective written and verbal communication skills necessary to effectively collaborate in both a multi-disciplinary team environment and a customer service environment.
- Comprehensive knowledge and demonstrated experience of scripting and programming languages, such as Perl, Python, and bash/csh/ksh.
- Experience with system administration in a clustered environment, such as HPC Linux clusters or OpenShift.
- Ability to work independently within the scope of assigned work, using established methods and procedures to resolve moderately complex problems in a fast-paced environment.
- Knowledge of and experience with HPC user environments and workflows, including building and using software in a CLI environment and running HPC jobs.
Qualifications We Desire
- Experience with configuration management systems such as Ansible, Puppet, Chef or Salt.
- Familiarity with HPC schedulers such as Slurm and Flux, both from user and administrator standpoints.
- Familiarity with code development platforms such as GitLab or GitHub.
Pay Range
$146,340 - $185,544 annually
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
Additional Information
#LI-Hybrid
Position Information
This is a Career Indefinite position, open to Lab employees and external candidates.
Why Lawrence Livermore National Laboratory?
- Included in 2026 Best Places to Work by Glassdoor!
- Flexible Benefits Package
- 401(k)
- Relocation Assistance
- Education Reimbursement Program
- Flexible schedules (*depending on project needs)
- Our values - visit https://www.llnl.gov/inclusion/our-values
Security Clearance
This position requires an active Department of Energy (DOE) Q-level clearance or active Top Secret clearance issued by another U.S. government agency at time of hire.
Pre-Employment Drug Test
External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.
Wireless and Medical Devices
Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the use and/or possession of mobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area where you are not permitted to have a personal and/or laboratory mobile device in your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.
If you use a medical device, which pairs with a mobile device, you must still follow the rules concerning the mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities require separate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.
How to identify fake job advertisements
Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under “Find Your Job” of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.
To learn more about recruitment scams: https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf
Equal Employment Opportunity
We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.
Reasonable Accommodation
Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.
California Privacy Notice
The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitles job applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.
