Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 days ago

Analista de Suporte | Atendimento

Loft21 open roles

Where
São Paulo, Brazil
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAnalista de Suporte | AtendimentoLoft · São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Loft's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Loft postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 7 days ago

Loft median: 7 days open

The posting

Como o time Plataforma N1 constrói a Loft:

Na Loft, tecnologia também significa garantir que nossos times tenham as ferramentas certas funcionando da melhor forma possível para entregar uma experiência cada vez mais eficiente.

O time de Plataforma N1 é responsável por apoiar a operação no uso de ferramentas essenciais do nosso ecossistema, como ADM Aluguel, CRM e Club Loft, atuando na identificação e resolução de problemas técnicos que possam impactar o dia a dia dos nossos times.

Nossa missão é garantir uma operação fluida, com agilidade na resolução de incidentes, organização dos chamados e foco na experiência dos usuários internos. Ao remover barreiras e destravar gargalos, contribuímos diretamente para a eficiência e para o crescimento sustentável da Loft.

Os desafios que você vai encontrar:

  • Realizar o suporte técnico de primeiro nível (N1) e troubleshooting das ferramentas internas, como CRM, ADM Aluguel e Club Loft;
  • Atuar na gestão da fila de chamados, acompanhando demandas e contribuindo para o controle e redução de backlogs;
  • Monitorar e garantir o cumprimento dos SLAs de atendimento, acompanhando indicadores como TMA (Tempo Médio de Atendimento) e TMC (Tempo Médio de Conclusão);
  • Identificar, investigar e solucionar problemas técnicos recorrentes, direcionando casos para outros níveis de suporte quando necessário;
  • Documentar soluções, incidentes e aprendizados, contribuindo para a construção e evolução da nossa base de conhecimento;
  • Orientar usuários internos de forma clara e próxima, garantindo uma boa experiência durante todo o atendimento;
  • Apoiar a identificação de oportunidades de melhoria nos fluxos e processos de suporte.

O que você precisa para virar a chave?

  • Experiência prévia com suporte técnico N1, atendimento a chamados (Service Desk/Help Desk) ou operação de relacionamento com o cliente;
  • Vivência com sistemas de chamados (ticketing) e fluxos operacionais de atendimento tecnológico;
  • Ótima comunicação escrita e verbal para orientar os usuários finais de forma clara e empática;
  • Habilidade de priorização em ambientes de alta demanda, garantindo foco no que impacta o SLA primário.

💳Caju - Mais liberdade para usar seus benefícios (Refeição, Alimentação, Mobilidade, Saúde, Home Office, Cultura e Educação);

🏥Assistência Médica

🦺Seguro de Vida

🏋️WellHub - Acesso a academias no Brasil inteiro

🧘Wellz- Plataforma de Saúde Mental

👪Licença Parental - para pais e mães

🐕Guapeco - Plano de Saúde Pet com desconto

🖥️Trabalho - Hibrido

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Loft's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Loft's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Loft's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.