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Open nowPosted 49 days ago

Senior Operations Manager – Semiconductor Accounts (U.S.)

LotusWorks82 open roles

Where
New Albany, Ohio, United States
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Your applicationOpen nowSenior Operations Manager – Semiconductor Accounts (U.S.)LotusWorks · New Albany, Ohio, United States

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. LotusWorks postings stay open a median of 25 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 49 days ago

LotusWorks median: 25 days open

The posting

LotusWorks is an Engineering Services provider specializing in managing Commissioning, Construction Services, Calibration, Operations & Maintenance scopes of work within global manufacturing facilities. LotusWorks operates globally across EMEA and North America partnering with the world's leading manufacturers across the Semiconductor, Pharmaceutical & Biologics, Medical Device and Data Center sectors. Our team of Engineering and Technical professionals is immersed in cutting-edge technologies and innovations. LotusWorks is committed to a diverse and inclusive workplace, integral to our people-first approach.

In this role, you will own the end-to-end performance of semiconductor client accounts, with Commissioning (Cx) as the primary service line and Operations & Maintenance (O&M), QA/QC, and Construction Services as supporting scopes. You will be accountable for safe and contract-compliant service delivery, account financial performance, workforce leadership, client relationships, and account growth. This position requires a strong combination of commissioning expertise, operational leadership, financial acumen, and the ability to develop high-performing teams across complex client environments.

Responsibilities:

  • Serve as the senior account point of contact for client Facilities, Construction, Commissioning/Startup, Procurement, EHS, and other key stakeholders, building strong relationships at the manager and director levels.
  • Lead Quarterly Business Reviews (QBRs) and monthly operating reviews covering commissioning performance, KPIs, financials, risks, staffing, service delivery, and continuous improvement initiatives.
  • Own account contracts and commercial performance, including scope management, renewals, rate escalations, change orders, and ensuring scope growth is commercially captured prior to mobilization.
  • Identify and pursue organic account growth opportunities, including additional commissioning phases, new sites, and adjacent O&M, QA/QC, and Construction Services scopes, while supporting proposals and RFP responses.
  • Own commissioning program delivery across assigned accounts, including Cx planning, design and submittal reviews, FAT/SAT witnessing, installation verification, pre-functional and functional testing, Integrated Systems Testing (IST), deficiency management, and turnover documentation.
  • Maintain consistent commissioning standards across sites, General Contractors, and contractors, including standardized test scripts, documentation, acceptance criteria, and appropriate Cx independence.
  • Manage commissioning schedule and delivery risk against fab construction, startup, and tool-install milestones while maintaining required acceptance criteria and clearly escalating residual risks.
  • Oversee supporting O&M, QA/QC, and Construction Services scopes in accordance with contractual requirements, including CMMS discipline, standard work, inspection programs, and construction delivery.
  • Drive lessons learned across service lines, incorporating commissioning findings into O&M job plans, QA/QC inspection requirements, and construction delivery practices.
  • Provide EHS leadership across assigned accounts through incident prevention, near-miss reporting, audits, employee engagement, and alignment with client safety programs while promoting a zero-harm culture.
  • Ensure compliance with client site requirements, cleanroom protocols, applicable ITAR/export control requirements, quality systems, company policies, labor requirements, and contractual obligations.
  • Own account P&L, including forecasting, budgeting, monthly financial reviews, variance analysis, corrective actions, and overall revenue and gross margin performance.
  • Develop commissioning cost models based on system counts and testing levels and support pricing for new scopes, proposals, and change orders.
  • Manage workforce utilization and account costs across engineers and technicians, including labor, overtime, travel, per diem, subcontractors, materials, and contingent resources.
  • Ensure accurate and timely invoicing with appropriate supporting documentation and coordinate with client Procurement on accounts receivable and DSO performance.
  • Hire, lead, coach, develop, and retain Commissioning Managers, Engineers, Supervisors, and Technicians while maintaining succession plans for critical positions.
  • Lead employee goal setting, performance reviews, development planning, compensation recommendations, recognition, and corrective actions in coordination with Human Resources.
  • Maintain workforce and staffing plans aligned with commissioning demand forecasts, client ramps, attrition, site qualification lead times, vacancies, and contingent labor requirements.
  • Own employee onboarding and site readiness, including pre-employment requirements, badging, EHS and cleanroom orientation, client-specific training, and 30/60/90-day employee check-ins.
  • Maintain training matrices and certification requirements, including OSHA, NFPA 70E, confined space, LOTO, OEM, and client-specific qualifications, ensuring compliance and audit readiness.
  • Develop technical career paths, mentoring programs, CxA certification opportunities, and cross-qualification between Commissioning and O&M personnel based on business and delivery needs.
  • Lead continuous improvement initiatives focused on safety, cost, quality, cycle time, operational consistency, and client value, including tracking and reporting measurable improvements and savings.
  • Maintain business continuity, emergency response, and shift coverage plans while ensuring appropriate resources are available to support critical client operations.
  • Monitor and report key account performance indicators, including safety, commissioning schedule adherence, deficiency aging and closure, first-attempt test pass rate, on-time documentation turnover, revenue and gross margin, utilization, PAS, retention, time-to-fill, training compliance, and client satisfaction.
  • Escalate material safety, schedule, financial, staffing, quality, and contractual risks to leadership with clear mitigation and recovery plans.
  • Any other duties or responsibilities that may be assigned to you in your role.

Skills Required:

  • 10+ years of experience within semiconductor, mission-critical facilities, or comparable complex technical environments, including significant leadership responsibility.
  • 8+ years of leadership experience managing large accounts, multi-site operations, service delivery, or P&L responsibility.
  • Strong Commissioning (Cx) experience within semiconductor central utility plants, tool installation, cleanroom environments, data centers, or similar mission-critical facilities.
  • Working knowledge of Operations & Maintenance, QA/QC, and/or Construction Services and their integration with commissioning delivery.
  • Strong financial and commercial acumen with experience managing P&L, forecasting, budgeting, cost controls, pricing, change management, invoicing, and financial performance.
  • Demonstrated experience leading and developing large technical teams, preferably organizations of 50–200+ employees across multiple sites or shifts.
  • Strong client-facing presence with the ability to develop relationships, lead business reviews, resolve escalations, manage contractual expectations, and identify account growth opportunities.
  • Strong understanding of commissioning processes, FAT/SAT, functional testing, IST, deficiency management, turnover, and commissioning documentation.
  • Ability to manage complex staffing requirements, workforce utilization, succession planning, employee development, and technical training programs.
  • Strong understanding of EHS leadership, cleanroom protocols, quality systems, regulatory compliance, and risk management within complex industrial environments.
  • Familiarity with CMMS platforms, building automation, industrial controls, and related facility management systems.
  • Strong leadership, communication, decision-making, negotiation, problem-solving, and organizational skills.
  • Ability to travel between U.S. client sites as required and obtain applicable client site clearances.

Education / Licenses / Certifications:

  • Bachelor's degree in Engineering or related field preferred.
  • Certified Commissioning Authority (CxA) through ACG or BCxA preferred.
  • PMP, CFM, safety, or other relevant professional certifications preferred.
  • Proof of education, licenses, and certifications will be required where applicable.

Benefits:

  • Medical, Dental and Vision Insurance
  • Life, Short-Term, Long-Term Disability Insurance
  • Training and Education Assistance
  • 401k Retirement Plan
  • Extra Annual Leave with Years of Service
  • Maternity/Paternity Leave
  • Recognition Rewards

LotusWorks is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered.

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