The posting
Founded in 1874, Louis Poulsen is a Danish lighting manufacturer born out of the Scandinavian design tradition where form follows function. The function and design of our products are tailored to reflect and support the rhythm of natural light. Every detail in the design has a purpose. Every design starts and ends with light. We believe in passionate craftsmanship that produces quality lighting and design products that are pleasing to the eye and to the light.
In close partnership with designers, architects and other talents like Poul Henningsen, Arne Jacobsen, Verner Panton, Øivind Slaatto, Alfred Homann, Oki Sato and Louise Campbell, we have established ourselves as one of the key global suppliers of architectural and decorative lighting. Defying traditional product categories, our products serve and span the professional and private lighting markets for both indoor and outdoor applications. We are represented all over the world and now we are looking for a Italian-speaking Internal Sales Assistant for our Customer Service department.
About the role
We are looking for an Italian-speaking Internal Sales Assistant to join our Customer Service team. You will be part of an international team known for its collaborative spirit and dedication to delivering outstanding service.
This is a full-time position based at our vibrant office in Copenhagen, reporting directly to the Head of Customer Service and Commercial Operations.
Please note: Candidates must be residing in Denmark to be considered for this role.
Why should you apply for this position?
This is a unique opportunity to be part of a dynamic customer service team in an iconic Danish design company. You will serve as the key contact for both our sales managers and our valued customers, handling orders, deliveries, pricing inquiries, claims, and general support.
If you're motivated by providing excellent service and enjoy working in a fast-paced, multicultural environment, we would love to hear from you.
Job profile
Your responsibilities will span a variety of customer-centric and administrative tasks, with a primary focus on delivering excellent service to our customers and supporting our sales organization.
- Customer Support: Handle inquiries related to pricing, shipping, product information, and general questions via phone and email in both Italian and English.
- Order Management: Process and manage customer orders in SAP, ensuring timely fulfillment and accuracy.
- Quotation Management: Prepare and manage quotes for our B2B customers in collaboration with the Sales team.
- Sales Support: Assist our Area Sales Managers with administrative support to help them succeed in their regions.
- Claims Handling: Manage customer claims professionally, ensuring quick resolution and follow-up to maintain customer satisfaction.
- Cross-functional Coordination: Collaborate with internal departments (e.g. Logistics, Finance and Technical) to ensure seamless service.
- Ad hoc tasks: Provide support on various administrative and operational tasks as needed by the team.
Personal profile
We are looking for someone who is customer-focused, solution-oriented, and thrives in a structured yet fast-moving environment.
- Experience: You have experience in a similar customer service, sales support, or internal sales role - ideally within an international context.
- Language Skills: You are fluent in Italian and English, both written and spoken. Proficiency in French is a big advantage in this role.
- Communication: You possess excellent communication skills and are comfortable handling both phone and email correspondence professionally.
- Organizational Skills: You are well-organized, detail-oriented, and capable of managing multiple tasks simultaneously while maintaining high accuracy.
- Personality: You are proactive, solution-driven, and enjoy being part of a collaborative team. You approach your work with a positive mindset and a strong sense of responsibility.
- IT Proficiency: Strong skills in Microsoft Office are required. Experience with SAP and Salesforce or a similar CRM/ERP system is an advantage.
- Technical Aptitude: Experience reading technical documents or drawings is an asset
We offer
We offer a challenging job in a dynamic and fast-paced organization. An organization, where the culture of the company is based on a strong, impassioned Danish design heritage and a vision to exceed expectation. A culture that aims to empower and help develop one another by proactively sharing our experience, knowledge, passion and outlook.
Louis Poulsen emphasizes good employee conditions and relations. We ensure that you are supplied with the necessary knowledge about our company and products through introduction and training programs, where you will learn more about our lighting philosophy, our products, and their history.
At Louis Poulsen we value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, or any other applicable legally protected characteristics.
Application deadline: We're inviting candidates for interviews as we go and will take down the job posting once we've found the right candidates.
