The posting
Join our dynamic global team and play a meaningful role in supporting trading operations across the APAC region. As part of FX Operations Support, you will provide technical and functional assistance for our trading applications and infrastructure, working closely with clients, internal teams, and product managers to deliver a seamless client experience.
We are looking for an energetic and adaptable professional who enjoys problem-solving, working in a fast-paced environment, and learning new technologies. Whether you bring experience from financial services, technology, client support, or a related field, your communication skills, curiosity, and commitment to client success will be key to succeeding in this role.
Key Responsibilities:
- Act as a key point of contact for client enquiries, providing high-quality technical and functional support via phone and email.
- Investigate and troubleshoot issues, collaborating with internal teams and external partners to drive timely resolution.
- Accurately document client enquiries, investigation progress, and resolutions in Salesforce CRM.
- Guide clients through system functionality and workflows to help them make effective use of the platform.
- Identify and escalate critical issues that may present potential P&L, operational, or franchise risk.
- Develop and maintain an understanding of financial markets, industry trends, and trading workflows.
- Contribute to knowledge management by documenting solutions and sharing insights and best practices with the wider team.
Experience & Qualifications:
- Experience in a client-facing, customer support, technical support, financial services, or similarly fast-paced environment is advantageous.
- An interest in financial markets, trading technology, and electronic trading workflows.
- Exposure to the trade lifecycle, FIX, SWIFT, or similar financial technologies is beneficial but not essential.
- Ability to investigate problems logically, analyse information, and work towards practical solutions.
- Comfortable collaborating across teams, including technology, product, support, and external partners.
- Self-motivated, curious, and willing to continuously develop technical and product knowledge.
- Ability to remain organised and effective while managing multiple priorities.
Skills & Attributes:
- Professional fluency in Japanese, both written and spoken, is essential, as the role involves client communications, enquiries, and support matters in Japanese.
- Initiative & Ownership – Takes responsibility for issues and proactively works towards resolution.
- Customer Focus – Understands client needs and works to provide clear, practical solutions.
- Technical Aptitude – Demonstrates an interest in technology and the ability to learn trading systems and workflows.
- Teamwork & Communication – Collaborates effectively with internal and external stakeholders and adapts communication to different audiences.
- Problem Solving – Approaches issues logically and is comfortable investigating unfamiliar problems.
- Resilience & Adaptability – Works effectively in a fast-moving environment and remains composed when priorities change.
Career Stage:
Senior Associate
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
