Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 16 hours ago

Technical Support Specialist [Various Levels] Contingent

Lufco37 open roles

Where
Belleville, Illinois, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Specialist [Various Levels] ContingentLufco · Belleville, Illinois, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Lufco's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 4.0%3 days
  3. 8.3%7 days
  4. 15.3%14 days
  5. 34.2%30 days
This job: posted 16 hours ago

The posting

Technical Support Specialist

Position Summary & Contract Alignment

Attribute

Program Specification

Position Title

Technical Support Specialist

Capability Area

Customer Support (Tier I / Tier II Desktop Support)

DCWF Work Role Code

411 – Technical Support Specialist / Systems Administrator

Minimum Proficiency Level

Basic / Intermediate

Key Personnel Designation

No

Security Clearance

Active Secret Clearance

Workplace Posture

On-Site (Core Operating Hours: 0730–1630)

Position Overview

The Technical Support Specialist delivers essential frontline technical support. Operating within the Customer Support Capability Area, this role encompasses both Tier I Help Desk intake/triage and Tier II hands-on desktop support.

The specialist serves as the primary technical point of contact for command end-users, ensuring rapid incident resolution, accurate trouble ticket tracking, hardware and software lifecycle maintenance, and seamless network/workstation connectivity in accordance with Quality Assurance Surveillance Plan (QASP) service level agreements.

Core Duties & Responsibilities

Tier I Help Desk Operations

  • Receive, log, and triage all incoming end-user requests via telephone, web portal, or email into the Government-provided incident management system.
  • Perform initial diagnostic validation, user identity verification, and basic troubleshooting for software, operating systems, hardware, and network access issues.
  • Resolve first-contact Tier I tickets or rapidly escalate unresolved issues to Tier II/III support queues within established timeframes.
  • Support ticket tracking, escalation monitoring, and status reporting required under CDRL A016 (Trouble Ticket Status Report).

Tier II Desktop Support & Field Operations

  • Provide on-site technical troubleshooting and incident resolution for workstations, monitors, peripherals, printing devices (NIPR/SIPR MFDs), and local network drops.
  • Execute hardware staging, software configuration, patch installation, and hardware refresh deployment (e.g., PC and monitor rollouts).
  • Perform Active Directory user account maintenance, password resets, organizational unit (OU) assignments, and security group modifications.
  • Configure, provision, and troubleshoot Personal Electronic Devices (PEDs) and mobile equipment according to command policy.

Operations & Technical Governance

  • Maintain accurate documentation for resolved incidents and contribute new solutions to the enterprise repository.
  • Adhere to the established Hierarchy of Work precedence: KO/COR direction, security/safety response, mission-critical outage restoration, and general support.
  • Ensure strict compliance with Section 508 accessibility standards across all customer interactions and user-facing support materials.

Qualification & Certification Requirements

Education & Professional Experience

  • Education: High School Diploma or Associate’s Degree in Information Technology, Computer Science, or a related field.
  • Experience: 1 to 5+ years of direct IT customer support, help desk, or desktop technical support experience.

DoDM 8140.03 / DCWF Qualification Matrix

All personnel must satisfy the foundational qualification standards established in DoDM 8140.03 for DCWF Work Role 411 prior to billing on the contract.

Proficiency Level

Qualifying Industry Certifications

Mandatory Prerequisites & Vetting

Basic Proficiency

CompTIA A+, CompTIA Network+, or CompTIA Security+

Active Secret Clearance, MP ICAM / DISS Vetting

Intermediate Proficiency

CompTIA Network+, CompTIA Security+, or ISC2 SSCP

Active Secret Clearance, Residentially Qualified (Privileged Access)

Security & Clearance Requirements

  • Clearance Level: Final adjudicated Secret Security Clearance required prior to start.
  • Vetting Requirements: Must be fully vetted through DISS and MP ICAM for Common Access Card (CAC) and network account issuance.
  • Mandatory Training: 100% completion of annual Cybersecurity Awareness, CUI Handling, and TARP training verified.

Position & Compensation Disclaimer (Pay Transparency Mandates):

Employment for this role is conditional upon contract award, executed funding, and client approval. Advertised ranges do not constitute a binding promise of specific salary. In compliance with applicable federal, state, and municipal pay transparency requirements—including but not limited to pay disclosure rules in California, Colorado, New York, and Washington—posted salary bands remain flexible. Compensation ranges may be modified prior to an offer to reflect candidate expertise, client budget constraints, and localized geographic pay scales tied to the assigned work site or state of residence.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Lufco's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Lufco's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Lufco's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.