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Open nowPosted 65 days ago

Agent d'Accueil Assistance Bagages (m/f/x)

LUXAIR S.A.

Where
Luxembourg
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Your applicationOpen nowAgent d'Accueil Assistance Bagages (m/f/x)LUXAIR S.A. · Luxembourg

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Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 65 days ago

The posting

Description de tâches:Missions :Accueillir et informer les clients pour toute question relative à leurs bagages (airside / landside)Créer et mettre à jour les dossiers dans les systèmes informatiques et effectuer les tâches administratives afférentesEffectuer les recherches dans les systèmes informatiquesAssurer le traitement et le dédouanement des bagages retardés / endommagés et en coordonner la livraisonRécupérer les bagages oversize et encombrants du sas et les restituer aux passagers, à l'arrivéeRécupérer les bacs à bagages du tapis roulant et en effectuer le rangementTenir les statistiques journalièresOccasionnellement, assister les passagers aux bornes d'enregistrement self-service, au Lounge, au Check-In et coordonner les files d'attente suivant procédures en fonction en vigueurProfil requis:Critères minimaux requis pour le posteEtre détenteur d'un diplôme de fin d'études secondaires au Luxembourg ou équivalentMaîtriser l'anglais, le français et l'allemand (parlé & écrit)Avoir les aptitudes physiques à la manutention des bagagesAvoir de bonnes capacités relationnelles et savoir gérer des situations conflictuelles.Etre orienté clients, avoir une présentation soignée et respecter les procédures du port d'uniformeTravail sur tournées.Critères souhaités ou à acquérirAvoir des notions en luxembourgeoisEtre précis, organisé et résistant au stressSavoir travailler de manière autonome et en équipeCandidat idéalUne expérience dans une fonction d'accueil de clients ou au Check-In est un atoutToute autre langue sera considérée comme un atout---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------DutiesWelcome and inform passengers regarding any baggage-related inquiries (airside / landside)Create and update records in IT systems and carry out related administrative tasksPerform searches in IT systemsHandle and process delayed and/or damaged baggage, including customs clearance, and coordinate deliveryCollect oversized and bulky baggage from the designated area and return it to passengers upon arrivalRetrieve baggage trays from the conveyor belt and ensure proper storageMaintain daily statisticsOccasionally assist passengers at self-service check-in kiosks, in the Lounge and at the Check-In area, and manage passenger queues in accordance with current proceduresMinimum RequirementsSecondary school diploma obtained in Luxembourg or equivalentProficiency in English, French and German (spoken and written)Physical ability to handle baggageStrong interpersonal skills and ability to manage conflict situationsCustomer-oriented mindset, professional appearance, and compliance with uniform regulationsWillingness to work in shiftsDesired or To-Be-Acquired SkillsBasic knowledge of LuxembourgishAccuracy, strong organizational skills and ability to work under pressureAbility to work independently as well as part of a teamPrevious experience in a customer-facing role or at Check-In is an assetAny additional language will be considered an asset---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------AufgabenBegrüßung und Information der Passagiere bei allen Fragen rund um ihr Gepäck (Airside / Landside)Erstellung und Aktualisierung von Datensätzen in IT-Systemen sowie Durchführung der zugehörigen administrativen AufgabenDurchführung von Recherchen in IT-SystemenAbwicklung von verspätetem und/oder beschädigtem Gepäck einschließlich Zollabfertigung sowie Koordination der ZustellungAbholung von Übergepäck und sperrigem Gepäck aus dem Schleusenbereich und Rückgabe an die Passagiere bei AnkunftEinsammeln der Gepäckwannen vom Förderband und ordnungsgemäße LagerungFührung der täglichen StatistikenGelegentliche Unterstützung der Passagiere an Self-Service-Check-in-Automaten, in der Lounge und am Check-in sowie Koordination der Warteschlangen gemäß den geltenden VerfahrenMindestanforderungenAbschluss der Sekundarschulausbildung in Luxemburg oder gleichwertiger AbschlussSehr gute Kenntnisse in Englisch, Französisch und Deutsch (in Wort und Schrift)Körperliche Eignung für die GepäckhandhabungGute soziale Kompetenzen sowie Fähigkeit, mit Konfliktsituationen umzugehenAusgeprägte Kundenorientierung, gepflegtes Erscheinungsbild und Einhaltung der UniformvorschriftenBereitschaft zur SchichtarbeitWünschenswerte bzw. zu erwerbende KompetenzenGrundkenntnisse in LuxemburgischSorgfältige, strukturierte Arbeitsweise und hohe BelastbarkeitFähigkeit zum selbstständigen Arbeiten sowie zur TeamarbeitErfahrung in einer kundenorientierten Funktion oder am Check-in ist von VorteilJede weitere Fremdsprache stellt einen Vorteil dar

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