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Open nowPosted 64 days ago

Agent d'Accueil Assistance Bagages (m/f/x)

LUXAIR S.A.

Where
Luxembourg
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Your applicationOpen nowAgent d'Accueil Assistance Bagages (m/f/x)LUXAIR S.A. · Luxembourg

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13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 64 days ago

The posting

Agent d'Accueil Assistance Bagages (m/f/x)Description below in English / Beschreibung unten auf DeutschMissions : Accueillir et informer les clients pour toute question relative à leurs bagages (airside / landside) Créer et mettre à jour les dossiers dans les systèmes informatiques et effectuer les tâches administratives afférentes Effectuer les recherches dans les systèmes informatiques Assurer le traitement et le dédouanement des bagages retardés / endommagés et en coordonner la livraison Récupérer les bagages oversize et encombrants du sas et les restituer aux passagers, à l'arrivée Récupérer les bacs à bagages du tapis roulant et en effectuer le rangement Tenir les statistiques journalières Occasionnellement, assister les passagers aux bornes d'enregistrement self-service, au Lounge, au Check-In et coordonner les files d'attente suivant procédures en fonction en vigueurProfil requis:Critères minimaux requis pour le poste Etre détenteur d'un diplôme de fin d'études secondaires au Luxembourg ou équivalent Maîtriser l'anglais, le français et l'allemand (parlé & écrit) Avoir les aptitudes physiques à la manutention des bagages Avoir de bonnes capacités relationnelles et savoir gérer des situations conflictuelles. Etre orienté clients, avoir une présentation soignée et respecter les procédures du port d'uniforme Travail sur tournées.Critères souhaités ou à acquérir Avoir des notions en luxembourgeois Etre précis, organisé et résistant au stress Savoir travailler de manière autonome et en équipeCandidat idéal Une expérience dans une fonction d'accueil de clients ou au Check-In est un atout Toute autre langue sera considérée comme un atout---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Duties Welcome and inform passengers regarding any baggage-related inquiries (airside / landside) Create and update records in IT systems and carry out related administrative tasks Perform searches in IT systems Handle and process delayed and/or damaged baggage, including customs clearance, and coordinate delivery Collect oversized and bulky baggage from the designated area and return it to passengers upon arrival Retrieve baggage trays from the conveyor belt and ensure proper storage Maintain daily statistics Occasionally assist passengers at self-service check-in kiosks, in the Lounge and at the Check-In area, and manage passenger queues in accordance with current proceduresMinimum Requirements Secondary school diploma obtained in Luxembourg or equivalent Proficiency in English, French and German (spoken and written) Physical ability to handle baggage Strong interpersonal skills and ability to manage conflict situations Customer-oriented mindset, professional appearance, and compliance with uniform regulations Willingness to work in shiftsDesired or To-Be-Acquired Skills Basic knowledge of Luxembourgish Accuracy, strong organizational skills and ability to work under pressure Ability to work independently as well as part of a team Previous experience in a customer-facing role or at Check-In is an asset Any additional language will be considered an asset---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Aufgaben Begrüßung und Information der Passagiere bei allen Fragen rund um ihr Gepäck (Airside / Landside) Erstellung und Aktualisierung von Datensätzen in IT-Systemen sowie Durchführung der zugehörigen administrativen Aufgaben Durchführung von Recherchen in IT-Systemen Abwicklung von verspätetem und/oder beschädigtem Gepäck einschließlich Zollabfertigung sowie Koordination der Zustellung Abholung von Übergepäck und sperrigem Gepäck aus dem Schleusenbereich und Rückgabe an die Passagiere bei Ankunft Einsammeln der Gepäckwannen vom Förderband und ordnungsgemäße Lagerung Führung der täglichen Statistiken Gelegentliche Unterstützung der Passagiere an Self-Service-Check-in-Automaten, in der Lounge und am Check-in sowie Koordination der Warteschlangen gemäß den geltenden VerfahrenMindestanforderungen Abschluss der Sekundarschulausbildung in Luxemburg oder gleichwertiger Abschluss Sehr gute Kenntnisse in Englisch, Französisch und Deutsch (in Wort und Schrift) Körperliche Eignung für die Gepäckhandhabung Gute soziale Kompetenzen sowie Fähigkeit, mit Konfliktsituationen umzugehen Ausgeprägte Kundenorientierung, gepflegtes Erscheinungsbild und Einhaltung der Uniformvorschriften Bereitschaft zur SchichtarbeitWünschenswerte bzw. zu erwerbende Kompetenzen Grundkenntnisse in Luxemburgisch Sorgfältige, strukturierte Arbeitsweise und hohe Belastbarkeit Fähigkeit zum selbstständigen Arbeiten sowie zur Teamarbeit Erfahrung in einer kundenorientierten Funktion oder am Check-in ist von Vorteil Jede weitere Fremdsprache stellt einen Vorteil dar

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