Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 21 hours ago

Retail Operations Manager

LUXASIA

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRetail Operations ManagerLUXASIA · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LUXASIA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 21 hours ago

The posting

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Position Purpose

To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.

Key Responsibilities

  • Understand and analyze the Malaysian market to identify business needs, opportunities and areas for innovation. Develop and implement mid- to long-term retail strategies to achieve business growth projections.
  • Oversee overall retail operations, driving sales performance, strengthening operational excellence, and managing the leadership and development of store teams. Develop and execute sales strategies across departmental stores, chain stores and strategic event projects in collaboration with the Senior Brand Lead.
  • Establish, implement and maintain Retail Operations SOPs, policies and procedures to ensure consistent, best-in-class store execution and an excellent consumer experience. Ensure compliance with brand values, company guidelines and local regulations through cross-functional collaboration, while maintaining market competitiveness.
  • Ensure successful completion of principals’ EQR and Annual Free Goods Audits across markets, including preparation, execution and continuous improvement. Conduct regular store audits to assess sales performance, operational standards, customer service, merchandising, and compliance with policies and procedures. Lead market Mystery Shopping Programmes to maintain high-quality retail experiences.
  • Lead new store openings, new product launches and regional retail projects, overseeing all associated requirements, including training, manpower planning and deployment by door. Manage retail-related initiatives across the region to drive operational excellence and ensure effective implementation.
  • Build and maintain strong partnerships with retail partners and store management teams. Negotiate for the best business opportunities and work closely with stakeholders to optimise inventory, improve operational processes and enhance business effectiveness. Collaborate with Sales, Marketing, Merchandising, Training and other internal teams to identify sales-driving opportunities and ensure efficient, consumer-centric retail processes.
  • Develop and maintain strategic retail recruitment plans with clearly defined objectives, desired outcomes and recruitment timelines. Supervise, guide and coach the Retail Operations Executive in recruiting, hiring and training Retail Supervisors, Counter Leaders and Beauty Consultants. Oversee manpower planning and deployment to support business and store operations.
  • Partner with the Training team to co-develop comprehensive training curricula that strengthen Beauty Consultants’ capabilities and support the achievement of their performance targets.
  • Analyse and review the performance of store management and retail teams, identifying development opportunities, supporting career progression and establishing succession plans to build a strong retail talent pipeline.

Requirements

  • Bachelor’s degree or equivalent relevant industry experience.
  • 8–10 years of experience in Sales and/or Marketing within the beauty and cosmetics industry, with strong knowledge of sales and retail operations.
  • At least 5 years of team leadership experience, with proven people management skills and experience in developing and leading teams.
  • Strong knowledge and experience in beauty, skincare and prestige brands, with in-depth retail understanding and the ability to influence stakeholders through strong commercial awareness.
  • Proficient in stock and inventory management, with strong business acumen, analytical skills and a results-oriented mindset.
  • Excellent communication and interpersonal skills, with the ability to engage diverse stakeholders across multicultural environments.
  • Strong team player with a commitment to continuous improvement, innovative thinking and strategic planning.
  • Digitally savvy, with proven project management capabilities, including project scheduling, milestone tracking and deliverables management.
  • Able to manage multiple priorities effectively and thrive in a fast-paced working environment.
  • Willing and able to travel within Malaysia as required.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice [https://www.luxasia.com/recruitment-privacy-notice/] and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to Staffing Agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against LUXASIA's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on LUXASIA's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    LUXASIA's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.