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Open nowFirst seen 16 hours ago

Analista de Suporte

LUZA Group356 open roles

Where
Louveira, São Paulo, Brazil
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Your applicationOpen nowAnalista de SuporteLUZA Group · Louveira, São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on LUZA Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. LUZA Group postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: first seen 16 hours ago

LUZA Group median: 8 days open

The posting

Vem fazer parte de um ecossistema dinâmico onde o futuro dos negócios é criado e vivido todos os dias. Faz parte desta transformação!

Na LUZA Group, a paixão, a perseverança e a vontade de superar limites definem o nosso caminho para o sucesso.

Fundada em 2006, somos uma multinacional portuguesa com mais de 1.200 profissionais talentosos e um volume de negócios que supera os 30M€. Com presença em mercados estratégicos como Portugal, Espanha, Marrocos, Brasil, México, Estados Unidos e China, oferecemos soluções inovadoras em engenharia, TI, design, consultoria, Indústria 4.0, formação e recrutamento. Tudo o que fazemos é movido pelo talento das nossas pessoas.

Responsabilidades Principais

  • Atuar no suporte técnico N2 (presencial)
  • Apoiar e orientar o time de Suporte N1
  • Resolver incidentes de maior complexidade
  • Atuar em hardware, software e infraestrutura local
  • Administração básica de Windows Servers
  • Suporte a Active Directory (usuários, grupos, permissões, GPOs básicas)
  • Apoiar na gestão de impressoras corporativas
  • Atuar em troubleshooting de rede LAN/Wi-Fi
  • Apoiar projetos de melhoria e padronização de TI
  • Documentar soluções e procedimentos técnicos
  • Escalonar demandas críticas para N3 quando necessário 

Conhecimentos Técnicos Obrigatórios

  • Experiência comprovada como Analista de Suporte N2
  • Sólido conhecimento em: Windows (cliente e servidor) Active Directory Hardware corporativo Redes básicas (TCP/IP, LAN, Wi-Fi)
  • Experiência em atendimento presencial
  • Vivência com ferramentas de chamados 

Conhecimentos Desejáveis

  • Experiência em ambiente industrial / fabril
  • Conhecimento em Microsoft 365 / Exchange
  • Noções de virtualização
  • Conhecimento em backup
  • Certificações técnicas (Microsoft, ITIL – diferencial)

Perfil Comportamental

  • Perfil técnico e analítico
  • Boa comunicação com usuários e times técnicos
  • Proatividade e senso de dono
  • Capacidade de trabalhar sob pressão
  • Organização e foco em solução

Modelo de Atuação

  • Tipo de contratação: CLT
  • Disponibilidade para viagens
  • Modelo: Presencial
  • Local: Louveira/SP
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against LUZA Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on LUZA Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    LUZA Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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