Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 4 days ago

Junior Clinical Case Manager

Lyra Health474 open roles

Where
Puchong, Selangor
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowJunior Clinical Case ManagerLyra Health · Puchong, Selangor

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Lyra Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Lyra Health postings stay open a median of 27 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 4 days ago

Lyra Health median: 27 days open

The posting

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Role Overview:

The Clinical Case Manager’s primary role is to manage clinical operations function within Malaysia.

The primary role of this position is to provide high quality and professional counselling and information support services to employees and dependents of client companies. It is a permanent position, and the job holder will be based in office.

Location: Onsite, Malaysia

Work Hours/Shifts:

Monday to Friday: 7am to 3pm/11am to 7pm

Weekends: One Saturday a month - 10am to 6pm

Work environment: The nature of the role involves conforming to call centre conditions and structures.

Key Responsibilities

  • To provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat.
  • To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager.
  • To accurately capture all information on the database pertinent to the clinical management of the case.
  • When required, to case manage clinical cases to ensure that structured counselling is provided by the Lyra affiliate network.
  • To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical Manager.
  • To adhere to the operational standards as set out by Clinical Manager.
  • To provide critical incident intake, support, and case management.
  • Be able to deliver structure counselling services via telephonic or video chat means.
  • Minimum of a Master’s Qualification as a Psychologist or a Counsellor
  • Registration with the MAHPC (Clinical Psychologist) or Lembaga Kaunsellor Malaysia
  • Fresh graduates with at least 1 year of experience are encouraged to apply for this position
  • Must be able to provide counselling within a short-term framework
  • Preference will be given to candidates that have a background and working experience in the EAP field.
  • Computer literacy & ability to type fast.
  • Ability to effectively merge Clinical and Employee Assistance Program focus.
  • Client service orientation.
  • Articulate.
  • Good telephone manner and ability to provide telephonic therapy.
  • Good Clinical understanding and ability to manage risk.
  • Good time management ability.
  • Ability to work within a team.
  • Ability to work well under pressure.
  • Business and commercial awareness.
  • High attention to details.
  • Counselling and Learning & Development:
  • Provide counselling and psychotherapy to EAP community clients.
  • Provide psychological assessment & reports.
  • Deliver talks/training/workshop
  • Crisis support/onsite support
  • Ad hoc requests within the realm of your expertise as a Clinical Psychologist/Registered Counsellor.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Lyra Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Lyra Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Lyra Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.