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Open nowFirst seen 41 hours ago

Call Centre Supervisor

M Power14 open roles

Where
Pretoria, GP, South Africa
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Your applicationOpen nowCall Centre SupervisorM Power · Pretoria, GP, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on M Power's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 41 hours ago

The posting

Job Overview

The Call Centre Supervisor is responsible and accountable for the management of the Call Centre, proper functioning of operations, strategy planning and implementation, managing resources, systems and processes, and all administrative routines of the Call Centre Department.

Qualifications and Experience

  • Grade 12
  • Call Centre Management certification
  • Minimum 5-10 years experience in sales driven Call Centre environment
  • Minimum 5 years relevant supervisory experience

Skills and Knowledge

  • Natural ability for customer focus and excellent telephone mannerism
  • Product knowledge (In-house training)
  • Excellent planning and organizational skills
  • Strategic thinker
  • Flexible and enthusiastic attitude with the ability to manage change
  • Effective verbal and written communication skills
  • Strong attentiveness and listening skills
  • Strong coaching and leadership ability to motivate and develop employees
  • People and resource management skills
  • Interpersonal skills to deal with people at all levels
  • Strong persuasion capability
  • Ability to multitask and operate under pressure to meet tight deadlines
  • Strong analytical and research ability to interpret data and trends
  • Highly focused and target driven
  • Impeccable time management proficiency
  • High level diligence with meticulous attention to detail
  • Excellent problem-solving and negotiation skills
  • Strong business acumen and ability to identify risks
  • Proficiency with the necessary technology, including computers, software applications and phone systems
  • Intermediate user of Microsoft Office (Excel, Word, Outlook)
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  1. A CV for this posting

    Written against M Power's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on M Power's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    M Power's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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The numbers game

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