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Open nowPosted 2 days ago

Djelatnik u call centru (m/ž)

M SAN Grupa - main16 open roles

Where
Zagreb
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Your applicationOpen nowDjelatnik u call centru (m/ž)M SAN Grupa - main · Zagreb

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on M SAN Grupa - main's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. M SAN Grupa - main postings stay open a median of 7 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 2 days ago

M SAN Grupa - main median: 7 days open

The posting

M SAN EKO d.o.o. (članica M SAN Grupe) specijalizirana je za gospodarenje otpadnom električnom i elektroničkom opremom (EE otpadom). Društvo je osnovano 2009. godine s ciljem razvoja učinkovitog, odgovornog i održivog sustava sakupljanja i privremenog skladištenja EE otpada u Republici Hrvatskoj. Tvrtka posjeduje dozvolu Ministarstva zaštite okoliša i prirode za obavljanje djelatnosti gospodarenja opasnim otpadom (električnim i elektroničkim), što uključuje prvu fazu sakupljanja i privremenog skladištenja, te organizaciju sakupljačke mreže, sigurno preuzimanje i privremeno skladištenje EE otpada prije njegove daljnje obrade i oporabe, u skladu s važećim nacionalnim i EU propisima.

M SAN EKO traži novog člana tima u odjelu podrške koji će pružati vrhunsku uslugu našim klijentima!

Opis posla

Djelatnik u call centru odgovoran je za zaprimanje i obradu poziva, zahtjeva i upita vezanih uz prikupljanje otpada te koordinaciju termina i informacija između korisnika, logistike i interne operative. Predstavlja prvu kontaktnu točku društva u operativnom dijelu te osigurava pravovremenu i točnu komunikaciju unutar sustava.

Lokacija rada: Rugvica

Glavne odgovornosti i zadaci

  • Zaprimanje telefonskih i elektroničkih upita korisnika
  • Evidentiranje zahtjeva za preuzimanje otpada u sustav
  • Koordinacija termina prikupljanja s logistikom
  • Informiranje korisnika o postupku, uvjetima i statusu preuzimanja
  • Ažuriranje podataka u evidencijskim sustavima
  • Suradnja s Voditeljem sortirnice i administracijom u vezi operativnih informacija
  • Praćenje statusa realizacije zahtjeva
  • Pravovremeno prosljeđivanje složenijih upita nadređenoj osobi
  • Odgovornost za točnost unesenih podataka i informacija
  • Odgovornost za pravovremenu komunikaciju unutar sustava

Potrebna znanja i kompetencije

  • SSS (poželjno administrativnog ili komunikacijskog usmjerenja)
  • Razvijene komunikacijske vještine
  • Organiziranost i sposobnost rada s većim brojem zahtjeva
  • Osnovno poznavanje rada na računalu
  • Sposobnost rada u dinamičnom operativnom okruženju
  • Točnost i odgovornost u obavljanju zadataka

A što nudimo?

  • Stabilno radno okruženje u snažnoj regionalnoj IT grupaciji
  • Priliku za početak i razvoj karijere u dinamičnom rastućem timu
  • Naknada za prijevoz i topli obrok
  • Mogućnost profesionalnog razvoja kroz edukacije i certifikacije

Ako ste se prepoznali u prethodno navedenome i želite postati dio našeg M SAN EKO tima, preostaje Vam još samo da se prijavite!

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    The review screen in CV Rocket: how each CV was read, round by round.

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