The posting
Key responsibilities 1. Retail account management* • Manage the day-to-day relationship with assigned national retail accounts and maintain regular, professional communication with buyers, category teams, retail operations teams and store stakeholders. • Build trusted working relationships across retailer head offices and store networks, ensuring requests, actions and issues are followed through to completion. • Prepare for and participate in regular account meetings, sales reviews, planning sessions and operational discussions. • Maintain clear account plans, meeting notes, action registers and customer records within the company's CRM and reporting systems. • Identify account growth opportunities and provide recommendations to the Sales Director for strategic or commercial consideration. 2. Orders, stock and forecasting* • Coordinate purchase orders, product availability, delivery timing and retailer requirements with supply chain, logistics, finance and customer service teams. • Monitor open orders, backorders and delivery performance, escalating risks early and communicating accurate updates to customers. • Support demand forecasting by gathering retailer forecasts, promotional expectations, sales trends and store-level feedback. • Monitor sell-in, sell-through, stock-on-hand, weeks of cover and product performance, highlighting risks and opportunities. • Assist with EDI, retailer portals, new-line forms, product data, item setup and other account administration. 3. Product launches, promotions and retail execution • Coordinate new product launches and ranging implementation across online and physical retail channels. • Work with retailers and internal marketing teams to deliver agreed promotional plans, campaigns, product content and launch activities. • Coordinate display stock, demonstration units, point-of-sale materials, merchandising requirements and store communications. • Conduct store visits to review product presentation, stock availability, staff knowledge, competitor activity and execution standards. • Support retail events, trade shows, demonstrations and seasonal sales activities as required. 4. Training and product support • Deliver engaging product and sales training for retailer head-office teams, state teams and store staff. • Help retail staff understand product selection, key technology, installation, customer qualification, warranty processes and common customer questions. • Coordinate training schedules, venues, demonstration equipment and supporting materials with retailer and internal stakeholders. • Gather retailer and customer feedback and share practical insights with sales, product, marketing and after-sales teams. 5. Issue resolution and internal coordination* • Act as the central coordinator for day-to-day account issues involving orders, freight, invoices, claims, displays, product information and after-sales support. • Work collaboratively with sales, marketing, operations, finance, logistics, technical support and service partners to resolve issues promptly. • Maintain ownership of open actions and provide customers with clear progress updates until resolution. • Prepare weekly and monthly account reports covering sales, orders, stock, forecasts, promotions, risks, opportunities and agreed actions. • Track performance against account targets and agreed launch or promotional objectives. • Support the preparation of range reviews, business reviews, promotional proposals, pricing files and retailer presentations. • Ensure approved pricing, promotional funding and commercial arrangements are implemented accurately; refer negotiations or material changes to the Sales Director.
Experience and qualifications • At least two years' experience in account management, retail sales, supplier management or a related commercial role. • Experience working with Bunnings, Harvey Norman, JB Hi-Fi or another large Australian national retail chain is highly desirable. • Demonstrated experience managing retailer relationships, orders, promotions, product launches and operational follow-through. • Experience in consumer electronics, power garden, outdoor living, home improvement, appliances, hardware, technology or another relevant consumer-product category is preferred. • Strong working knowledge of Microsoft Excel, PowerPoint and CRM or account-management systems. • A relevant business, sales or marketing qualification is desirable but not essential. • Current Australian driver's licence and the ability to travel regularly. • Full working rights in Australia. Skills and personal attributes • Strong relationship-building and can do attitude, with the confidence to communicate with buyers, store teams and internal leaders. • Highly organised, responsive and able to manage multiple priorities, deadlines and stakeholders. • Commercially aware, with a an understanding of sales, margin, stock, promotions and retail performance. • Strong attention to detail and a disciplined approach to actions, reporting and account administration. • Clear written and verbal communication, presentation and product-training capability. • Practical problem-solving skills and a willingness to take ownership through to resolution. • Collaborative and comfortable working across Australian and international teams in a fast-growing business. • Interest in smart technology, robotics, outdoor products and developing new retail categories.
