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Open nowPosted 208 days ago

智能服务运营（AI客服方向）

mammotion/social_recruitment85 open roles

Where
Shenzhen, Guangdong, Chinese Mainland
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Your applicationOpen now智能服务运营（AI客服方向）mammotion/social_recruitment · Shenzhen, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mammotion/social_recruitment's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. mammotion/social_recruitment postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 208 days ago

mammotion/social_recruitment median: 1 days open

The posting

1、TOP场景挖掘：基于客服会话记录和用户咨询数据，通过数据分析识别并拓宽适合机器人承接的高频、标准化应用场景； 2、多轮对话搭建：设计并配置智能机器人Agent的多轮对话流程，包括分支逻辑、话术编写及兜底策略，提升AI问答解决率； 3、语义模型训练：持续优化机器人的语义识别模型，通过扩充同义问法、标注高频错例等，提升机器人的意图识别准确率； 4、AI知识库运维：负责 AI 知识的全流程管理（筛选、撰写、校验、发布、下架），与业务方紧密合作，定期更新知识；了解AI知识切片能力，对知识进行改写优化，便于AI学习及调用，避免大模型幻觉与信息滞后。 5、关键流失节点分析：监控人机交互过程中的用户流失数据（如未解决转人工、中途退出等），深入分析原因并制定针对性优化方案，并将行之有效的机制沉淀下来； 6、AI工具需求对接：收集并整理业务侧对AI能力的需求（如预判意图、智能推荐答案等），与技术团队或供应商对接，推动工具能力不断迭代； 7、运营数据复盘：定期输出机器人服务数据报告（包含解决率、拦截率、满意度等），根据数据表现不断调整机器人应答逻辑与运营策略。

1、本科及以上学历，CET-6或以上水平（或具备同等英文能力），拥有良好的英文读写能力，计算机、语言学、心理学、统计学等相关专业优先； 2、具备较强的逻辑梳理能力，能够将复杂的业务流程转化为机器可执行的判断节点和对话路径； 3、熟练使用主流数据分析工具进行数据处理，具备基础的SQL能力者优先，能通过数据洞察用户行为模式和业务机会点； 4、能够站在用户角度思考对话体验，设计出更自然、更具人情味的机器人应答语，避免机械感； 5、2年及以上AI机器人训练经验，熟悉主流智能客服机器人平台的工作原理及后台配置逻辑，有智能硬件行业经验者优先。

【加分项】 1、有多语言知识库建设或国际化 AI 机器人调优经验者优先； 2、有语音机器人（ASR、TTS）与邮件机器人运维经验者优先。

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