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Open nowPosted 13 days ago

Field Application Engineer

mammotion/social_recruitment85 open roles

Where
Düsseldorf, North Rhine-Westphalia, Germany
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Your applicationOpen nowField Application Engineermammotion/social_recruitment · Düsseldorf, North Rhine-Westphalia, Germany
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. mammotion/social_recruitment postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 13 days ago

mammotion/social_recruitment median: 1 days open

The posting

  • Develop feasible on-site implementation and technical solutions based on customer application scenarios and product capabilities.
  • Complete on-site condition assessments before project implementation, identifying risks related to terrain, network, power supply, communication, positioning, installation, and environment.
  • Establish and continuously optimize processes for site survey, installation, configuration, commissioning, and acceptance.
  • Guide agents/distributors in developing project implementation plans and review their on-site solutions.
  • Train agent personnel through hands-on training, demonstration projects, accompanied implementation, and on-site coaching, enabling them to independently complete site surveys, deployment, commissioning, acceptance, and basic troubleshooting.
  • Assess the implementation capability of agents' technical staff and drive agents to progressively achieve independent delivery capability.
  • Lead agents in completing on-site implementation for key or first-batch projects, and gradually hand over execution work to the agents.
  • Resolve on-site issues involving system configuration, communication, positioning, equipment operation, and application scenario adaptation.
  • When agents are unable to resolve issues, travel to customer sites to assume FAE responsibilities, completing fault diagnosis, issue recovery, and internal resource coordination.
  • Compile on-site information, logs, test results, and reproduction conditions, and escalate to Technical Support, Failure Analysis, or R&D teams.
  • Summarize implementation experience across different countries, scenarios, and agents to form replicable solutions and best practices.
  • Collect on-site requirements and product gaps, providing improvement suggestions to Product, R&D, and Quality teams.
  • Bachelor's degree or above; majors in Automation, Robotics, Electronics, Electrical Engineering, Communications, Computer Science, Mechatronics, or related fields preferred.
  • Capable of hardware-software system integration and joint debugging; able to understand the relationships among devices, Apps, cloud platforms, networks, and the on-site environment.
  • Able to conduct site surveys, solution design, installation and commissioning, fault diagnosis, and project acceptance.
  • Strong hands-on skills; able to use common tools and test equipment for installation, inspection, and basic repairs.
  • Strong on-site teaching ability; able to clearly explain implementation methods, operating standards, and decision-making logic to agents.
  • Good customer communication and on-site adaptability; able to prioritize under pressure and drive issue resolution.
  • Strong English listening, speaking, reading, and writing skills; able to conduct technical communication with overseas agents and customers.
  • Willing to accept frequent domestic and international business travel.
  • Hold a valid driver's license.
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