The posting
We create possibilities that move life and commerce forward
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Summary
We are seeking a strategic, experienced communications leader to shape how Manhattan Associates is seen and heard by media, customers, industry stakeholders, and employees around the world. This leader will set an integrated global communications strategy and bring it to life through earned media, executive thought leadership, editorial content, and internal communications.
The successful candidate will be a trusted advisor to senior executives, a clear and compelling storyteller, and a steady leader in high-stakes situations. They will build strong partnerships across the business, translate complex priorities into messages people can understand, and help protect and strengthen the organization’s reputation across regions and channels.
Set the global communications strategy
- Develop and lead an integrated global communications strategy spanning earned media, executive voice, and employee advocacy, aligned to Manhattan’s brand and growth priorities. Partner closely with top global marketing leadership, and advise senior leaders on communications opportunities, timing, audience needs, and likely stakeholder response. Establish clear messaging, editorial priorities, channel plans, and measures of success across internal and external communications. Build scalable operating rhythms, processes, and standards that keep North America, EMEA, APAC, and LATAM aligned while allowing for local relevance.
Lead executive thought leadership
- Oversee the executive content program across the C-suite, including bylines, LinkedIn, podcasts, speaking and keynote opportunities, and media interviews. Manage a diverse set of executives with varied styles, schedules, and levels of public engagement; secure access and commitment, and establish a cadence that keeps content flowing. Connect executive content to earned media and our editorial initiatives to bring thought leadership to the market in its most effective and efficient formats.
Guide Our Editorial Initiatives
- Set the editorial vision and quality standards for the company’s first-party editorial property, working closely with its day-to-day lead and a diverse set of stakeholders. Help build the contributor network and a publishing schedule aligned to corporate goals. Ensure the property becomes a strategic asset that carries Manhattan’s point of view and publishes on a steady cadence.
Lead earned media and public relations
- Own the corporate PR strategy, media relations program, and approach to proactive storytelling and earned media. Oversee the third-party media strategy and shape it with LLM and SEO best practices, so that earned coverage performs where buyers and AI engines look. Build trusted relationships with journalists and relevant industry voices; identify opportunities to share the organization’s expertise and perspective.
Oversee our agency partners
- Serve as executive sponsor for the global and regional PR agency network, partnering closely with the day-to-day agency manager to ensure quality and volume of output aligned to broader strategic goals. Manage budgets, assess performance and put resources behind the highest-value priorities.
Internal Communications and Activations
- Partner closely with Internal Communications to set the approach for communicating strategy, business performance, organizational change, and leadership priorities to employees. Evolve internal communications from keeping employees informed to activating them as advocates for Manhattan over the next 9 to 12 months.
Develop the team
- Lead, coach and develop a talented team of communications experts across time zones. Set priorities, roles and standards so each leader has a clear lane and a clear path to grow.
Protect and strengthen reputation
- Provide calm, timely counsel during emerging issues; coordinate closely with Legal, senior leadership, and relevant teams. Monitor media coverage, stakeholder feedback, and emerging topics to identify risks and opportunities. Ensure communications are accurate, responsible, and consistent with the organization’s values and policies.
What you’ll bring
- 15+ years of progressive experience leading corporate communications, public relations, and internal communications in a complex, global organization, with a background in B2B software. 7+ years of experience leading teams and working effectively across regions, functions, and cultures, with a demonstrated ability to coach and develop talented communications experts. A record of setting communications strategy and delivering programs that strengthen reputation, grow share of voice, and support business objectives. Strong media relations, issues management, and crisis communications experience, including sound judgment under time pressure. Experience advising and managing a diverse set of senior executives, including through an executive thought leadership program that spans bylines, social media, speaking, and podcasts. Experience guiding editorial properties, such as a brand publication or content hub, including setting editorial vision and quality standards, building contributor networks, and maintaining a publishing cadence. Working knowledge of LLM and SEO best practices, and the ability to direct a third-party media strategy that aligns to them. Executive-level oversight of multiple PR agencies in a hub-and-spoke model, including budget and performance management. Excellent writing, editing, and storytelling skills, with the ability to make complex topics clear and relevant to different audiences. Strong stakeholder management skills and the ability to build credibility with senior leaders and subject-matter experts. Practical understanding of communications measurement, digital channels, and emerging communication practices. Ability to handle confidential and sensitive information with discretion. Ability to travel at least once a month. Experience in supply chain, commerce, or retail technology is a plus.
How success will be measured
- Sustained growth in share of voice, in the depth and breadth of coverage across corporate initiatives, and in organic website traffic. Increased visibility across AEO and SEO, including greater presence in AI-generated responses and higher traffic driven by key terms. Executive thought leadership and editorial content are delivered consistently, extending the reach of the company’s point of view. Leaders are well prepared, and communications are timely, consistent, and trusted. Employees have a clearer understanding of the organization’s strategy, priorities, and key changes, and are increasingly active advocates for Manhattan. Global communications are aligned while remaining useful and appropriate for local audiences.
Working relationships
This role works closely with the executive team and partners across People, Legal, Marketing, Investor Relations, Finance, regional leadership, and business units.
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Committed to diversity and inclusion
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
