The posting
We create possibilities that move life and commerce forward
Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Roles & Responsibilities
- Act as the primary contact for customers and be Manhattan Brand Ambassador.
- Independently support medium- and high-complexity customers as a techno-functional expert.
- Configure systems, prepare Test cases, test data setup, testing, and demo. Includes demoing of proof of concepts without design specification.
- Be part of the Consulting Group that provides end-to-end support throughout the customer lifecycle, from implementation through ongoing support. This includes conducting system integration testing, end-to-end testing, and user acceptance testing (UAT), as well as overseeing pre- and post-go-live activities/support.
- Troubleshoot outages and incidents in production and provide operational workarounds for issues that impact business including but not limited to configuration changes, data correction, SOPs within expected timelines. Provide clear root-cause analysis with permanent fix.
- Categorizing discovered or reported gaps, issues as base product or custom or another vendor. Validate impact of the solutions provided by respective teams in pre-production and production environments and monitor intended business outcome.
- Responsible for reviewing priorities of application issues with clients and plan release to production.
- Own customer satisfaction; flag risks early and escalate to internal leadership. Drive status communication to internal and external stakeholders.
- Build and maintain knowledge of customer workflows, operational constraints, and runbooks.
- Partner with technical, regional teams to deliver enhancements and issue fixes.
- Independently collaborating with Manhattan Teams across departments to address customer needs.
- Participate in functional discussions with client stakeholders, Customer IT, and System Integrators to provide solutions to customer needs.
- Support multiple Manhattan products bought by a customer.
- Leverage or develop tools to enhance service efficiency.
- Train peers on application modules, customer flows, tools, and processes.
- Identify gaps in functional design to address operational needs while validating enhancements and report to design leads.
Position / Job Minimum Requirements
- 4-6 yrs of experience with a bachelor’s degree in engineering, science, or a related technical field.
- Bring functional and business analyst experience.
- Support or implement supply chain applications such as WMS, OMS, LMS, or TMS; MAWM experience is a plus.
- Apply cloud troubleshooting tools and methods, including Postman, Kibana, and Grafana.
- Troubleshoot databases using Oracle SQL or a comparable relational database.
- Demonstrate strong analytical and problem-solving skills.
- Communicate effectively with customers and stakeholders, both verbally and in writing.
- Design and implement complex customer solutions and communicate outcomes clearly.
Committed to diversity and inclusion
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
