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Technical Service Manager

Manitowoc145 open roles

Where
Australia
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Your applicationOpen nowTechnical Service ManagerManitowoc · Australia
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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Manitowoc postings stay open a median of 15 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.8%30 days
  6. 59.1%60 days
This job: posted today

Manitowoc median: 15 days open

The posting

Job Description

Responsibilities:

  • Ensure effective and profitable resolution for Service and Warranty issues throughout the Division.
  • To develop process controls for the division to improve efficiency, reduce waste and increase profitability.
  • Oversee the day-to-day Operations at Branch level, encompassing Service, Spare Parts, Warranty and Administration.
  • Manage branch resource adjustments and budget for the Division in order to improve efficiency, effectiveness and safety.
  • Manage and support a team of Technicians both at a personnel level and technical level and to monitor their technical training and development.
  • Follow up on related proposals, quotations, delivery and other matters.
  • Reporting, analyses and forecasting Service activities.
  • Participate in and/or observe repairs, commissioning and operation as necessary to ensure appropriate job planning.
  • Represent Manitowoc Product Support within the Division to Customers, Suppliers and Government Departments
  • Provide technical and managerial support to the National Manager, Sales Teams and other branches as required.
  • Other areas of responsibility as assigned.

Requirements:

  • Engineering Degree or higher qualification in either mechanical, hydraulics or electrical engineering preferred, or equivalence trade experience and skills maybe considered. And, able to lift heavy equipment.
  • Minimum of 8 to 10 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry.
  • Possesses strong communication skills, both in written and verbal communication, enabling effective interaction and collaboration with colleagues and clients.
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