The posting
This Opportunity: The Interim Lead, Operational Risk & Insurance is a hands-on, senior contract leader engaged for a three-month term to provide immediate leadership of March of Dimes Canada’s (MODC) insurance and operational risk activities. The role will maintain continuity of the Property and Casualty Insurance Program, claims management, incident reporting, contract risk analysis and Business Continuity Planning (BCP), while strengthening processes, tools and accountabilities so that the function is well positioned for a permanent Senior Manager.The Interim Lead is expected to step in quickly, establish credibility with senior leaders, the insurance broker and insurers, and work across MODC’s programs and shared services to resolve priority issues. The role will link operational risk and insurance activities to MODC’s Risk Appetite Framework (RAF) and enterprise risk management (ERM) practices, and will leave behind documented processes, a clear status of open matters and a practical transition plan. Key Deliverables (3-Month Term):
Days 1–30 (Stabilize): Assess the current state of the insurance program, open claims, incident reporting and contract risk reviews; confirm priorities with the Vice President; establish working relationships with the broker, insurers and key MODC leaders; triage and resolve urgent items. Days 31–60 (Strengthen): Streamline the incident reporting and escalation process and claims workflow; clarify roles between Risk & Resilience and business owners; update contract risk review thresholds and guidance; advance insurance renewal Days 61–90 (Embed and Transition): Deliver a quarterly incident and claims trend report; document key processes and tools; align operational risk reporting with the RAF; provide a written transition plan, status of open matters and recommendations for the permanent role.
Responsibilities: Insurance Program Leadership
Leads MODC’s Property and Casualty Insurance Program across all lines of coverage, serving as the primary contact for the insurance broker and insurers. Leads and manages insurance claims, ensuring timely insurer notification, effective liaison with adjusters and MODC leaders, and clear tracking of open files to resolution. Manages certificates of insurance and insurance requirements for third parties and partners, clarifying where Risk & Resilience provides oversight and where business owners are accountable. Supports insurance renewal planning, coverage review and identification of gaps or improvement opportunities.
Operational Risk Leadership
Leads and advises managers across programs and shared services on identifying, assessing and addressing operational risks, including gaps in existing controls and practical action plans. Connects operational risk activity to the RAF and enterprise risk register, supporting consistent escalation of risks that exceed appetite. Facilitates root cause analysis and lessons learned on significant losses and events to strengthen loss controls.
Contract Risk Analysis & Incident Reporting
Leads the contract risk analysis process, providing expert guidance on contractual risk transfer (indemnification and insurance wording) for contracts exceeding value or complexity thresholds, working with senior leaders and external legal counsel as needed. Leads and manages the incident reporting process, ensuring incidents across MODC are reported, escalated and tracked consistently and in a timely way. Supports managers on critical incidents, including safety and security issues and escalated client matters, working closely with People & Culture, facilities and program leaders. Prepares quarterly incident and claims trend reporting, highlighting themes, emerging risks and process improvement opportunities.
Business Continuity Planning
Acts as interim BCP Program custodian, supporting the BCP response team on escalated events and advancing priority actions from recent exercises and post-incident reviews. Ensures emergency contacts, insurer escalation contacts and after-hours notification protocols are current.
Leadership & Knowledge Transfer
Provides visible, confident leadership in insurance and operational risk, acting as a trusted advisor to senior leaders and the Vice President. Coaches and supports Risk & Resilience team members, building internal capability and transferring knowledge throughout the term. Documents processes, decisions and open matters to ensure a smooth handover to the permanent Senior Manager.
Qualifications:
University degree in Business, Risk Management or related field; professional designation in risk or insurance (e.g. CRM, CRIS, CIP/FCIP) required Minimum 8 years of progressive experience in insurance and operational risk, including at least 5 years in a leadership role Proven experience leading property and casualty insurance programs, broker relationships and complex claims Strong working knowledge of contractual risk transfer, incident management and business continuity practices Demonstrated ability to step into an interim role and deliver results quickly in a complex, decentralized organization; non-profit or multi-site experience an asset Executive presence with excellent communication, relationship-building and influencing skills at all levels Strong analytical, process improvement and report-writing skills
Additional Details: Wage: $50.47 - $63.09 per hour Hours: 35 hours per week. Schedule: Hybrid work arrangement Please note this is a temporary full-time 3 month position.
