The posting
The IT Asset Lifecycle Lead is responsible for performing IT asset lifecycle activities while providing day-to-day operational guidance and support to IT Asset Lifecycle Technicians. This position coordinates daily workflow, provides training and technical support, monitors service and quality standards, and serves as an escalation point for operational issues. The IT Asset Lifecycle Lead also performs device receiving, refurbishment, imaging and configuration, inventory tracking, data sanitization, shipping, returns, and disposition activities while maintaining accurate asset records and chain of custody. ESSENTIAL FUNCTIONS:
- Perform IT asset lifecycle activities, including receiving, inspection, refurbishment, imaging and configuration, inventory tracking, data sanitization, shipping, returns, and disposition in accordance with established procedures and client requirements.
- Coordinate daily workflow and work assignments across asset lifecycle activities based on workload, priorities, service requirements, and available resources.
- Train and provide day-to-day guidance and technical support to IT Asset Lifecycle Technicians to promote consistent processes, quality standards, and service delivery.
- Serve as the first point of escalation for technical and operational issues; troubleshoot complex hardware, imaging, configuration, inventory, and workflow issues and involve management or other resources as needed.
- Monitor workflow, workload, and team coverage and adjust daily assignments to support service requirements and changing volume.
- Monitor operational performance, including throughput, turnaround time, accuracy, backlog, and applicable service-level requirements; identify risks and communicate concerns to management.
- Prepare routine operational reporting and reconcile device, inventory, and other program records as required.
- Coordinate with clients, carriers, vendors, and internal partners to support asset lifecycle activities and resolve routine operational issues.
- Monitor device processing and quality standards and perform quality reviews to ensure established refurbishment, configuration, data sanitization, and asset-handling requirements are met.
- Maintain accurate asset records and required chain-of-custody, inventory, data sanitization, shipping, return, and disposition documentation.
- Support the development and maintenance of procedures and work instructions and assist with implementing process, workflow, and quality improvements.
- Identify recurring operational or quality issues, recommend corrective actions, and assist with implementation of approved solutions.
- Support inventory adjustments, asset disposition, and other transactions within established procedures and delegated authority.
- Participate in interviews and provide input to management regarding employee training, development, and performance as requested.
- Provide backup support and perform asset lifecycle activities during periods of increased workload or reduced team coverage.
- Maintain accurate documentation and complete required administrative activities, including time entry, in a timely manner.
QUALIFICATIONS:
- High school diploma and three years of experience in IT hardware, device lifecycle, technical support, warehouse, inventory, or related work, including experience with device imaging or configuration; or an equivalent combination of education and experience.
- Previous experience providing work direction, training, technical guidance, or operational support preferred.
- Experience with asset tracking, returns, or reverse logistics preferred.
- CompTIA A+ certification preferred.
REQUIRED SKILLS:
- Advanced ability to perform hardware diagnostics, device imaging, configuration, and troubleshooting and resolve or appropriately escalate technical issues.
- Ability to provide day-to-day work direction, training, technical guidance, and support to team members.
- Ability to coordinate workflows, balance competing priorities, and adjust work assignments based on volume, deadlines, and service requirements.
- Ability to accurately manage asset records, serial numbers, inventory movements, and chain-of-custody information in a high-volume environment.
- Ability to consistently apply and reinforce established functional, cosmetic, configuration, security, and quality standards.
- Ability to identify operational or quality issues, evaluate available information, and determine appropriate next steps or escalation.
- Ability to monitor operational results, identify trends or performance concerns, and communicate issues clearly and timely.
- Ability to communicate effectively and collaboratively with team members, clients, vendors, carriers, and internal partners.
- Ability to handle client technology assets, information, and data with appropriate security, confidentiality, and integrity.
- Proficiency with Microsoft Office, Outlook, and company-specific systems, with the ability to use and learn asset management, inventory, service management, and device lifecycle tools.
Pay Range: $22.10 - $33.20 hourly
The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.
Location: This position will be required to work in office Monday - Friday in our St. Cloud, MN office.
Application Deadline: Applications are continuously accepted until the position has been filled.
