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Open nowPosted 8 days ago

Service Coordinator- Des Moines

Marick Mechanical9 open roles

Where
Des Moines
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Your applicationOpen nowService Coordinator- Des MoinesMarick Mechanical · Des Moines

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Marick Mechanical's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Marick Mechanical postings stay open a median of 3 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 8 days ago

Marick Mechanical median: 3 days open

The posting

Overview: The Customer Service Representative’s responsibility is to complete intake of customer information and coordinate internally to ensure proper work execution. Additionally, corresponding with technicians in “Real-time” to complete close out process to help maintain the quality of services to our customers.

Responsibilities:

  • Answer phone calls for customer service requests; provide customers with the appropriate timing for when the technician will arrive onsite
  • Reference client service history for new work orders created to ensure proper authorization, credit limits/payment information/COD status, and identify any possible discrepancies
  • Work within customer portals to provide quotes and perform follow up calls with customers
  • Create, open, assign, and/or close work order requests
  • Real time updates via notes in each work order description and various client portals
  • Review technician descriptions on completed work orders for overall literacy, grammar, and spelling, perform visit reviews
  • Correspond with technicians to ensure proper close-out of service calls prior to being dispatched to next call
  • Utilize GPS tracking software to run truck reports, cross reference ticket times, and provide system generated reports when required
  • Dispatch technicians to calls in line with their department and abilities
  • Maintain service department filing
  • Provides updates on parts ETA
  • Billing for customer service calls
  • Own and maintain service job life cycle within our utilized software

Requirements/Qualifications:

  • 3 years of customer service experience in a sales/office/corporate setting
  • High School diploma or GED
  • Construction/Mechanical/Service industry experience
  • Ability to work as a team player
  • Ability to multitask in a fast-paced environment
  • Verbal & written communication skills
  • Attention to detail and organization
  • Proficiency in Microsoft Word, Excel, & Outlook
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