Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 days ago

Assistant Manager (Ticketing Operation)

marinabaysands348 open roles

Where
Marina Bay Sands, Singapore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAssistant Manager (Ticketing Operation)marinabaysands · Marina Bay Sands, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on marinabaysands's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. marinabaysands postings stay open a median of 25 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 15 days ago

marinabaysands median: 25 days open

The posting

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Function

The Ticketing Operations Team at Marina Bay Sands plays a pivotal role in delivering exceptional guest experiences through seamless execution of ticketed attractions and events.

Structured into two synergistic sub-teams that bring specialized expertise while working in unison to ensure operational excellence across all ticketing touchpoints.

  • Event Ticketing Services Team focuses on defining ticketing requirements, optimizing sales strategies and leveraging data insights to enhance both operational efficiency and overall customer journey.
  • Event Ticketing Systems Team oversees the technical backbone of our ticketing system, driving continuous enhancements and ensuring robust, reliable performance to support business needs.

This role is recruiting an Assistant Manager for the Event Ticketing Services Team.

Stakeholders Management

  • Serve as the primary point of contact for client services and stakeholders, addressing ticket-related inquiries and providing solutions for ticket build requirements.
  • Coordinate with internal and external stakeholders to prepare for ticket sales, ensuring alignment and prepare for upcoming events.
  • Drive effective communications and coordination across multiple stakeholders to manage timelines and deliver on concurrent event requirements with precision.

Event & Product Configuration

  • Own the end-to-end set up of events within the ticketing system, including seat inventory management, pricing configuration for current and future ticket builds.
  • Configure and optimize access control system to ensure secure, efficient and seamless entry operations across all venues.
  • Perform thorough checks to ensure accuracy and functionality of ticket configurations prior to deployment.

Report and Data Analysis

  • Generating regular reports – daily, weekly or monthly, as required by the business to monitor trends and performance metrics.
  • Prepare comprehensive reports including post-event reviews, ticket sales summaries and analytics to support business insights and decision making.
  • Liaise with various departments including Finance, ArtScience Museum, Attractions, Front-of-House, Marketing, MICE to communicate events and reports requirements.
  • Revenue analysis as directed by Managers or stakeholders and make recommendations regarding forecasting and budget planning.

Ticketing System Management (Day-to-day)

  • Oversee the end-to-end process of ticketing systems enhancement:Evaluate requests from stakeholders and continuously identify areas for process improvement and automation. Review and prioritize enhancement requests based on urgency, revenue impact, and operational needs. Collaborate with Legal, Finance, and the ticketing partner to review contracts and processes for constant improvements. Document all enhancements and procedures for future reference and training purposes.
  • Provide ongoing support and troubleshooting assistance for ticketing system-related issues.
  • Maintain positive relationships with stakeholders and regularly check for updates to ensure timely management of timelines.

Ticketing System Management (Technical Project)

  • Manage and follow through all administration aspects of ticketing system project (eg: Change in ticketing system, contracts, financial reports and reconciliation).
  • Draft Statement of Work (SOW)s, review ticketing agreements and contracts.
  • Develop, administer, and manage the ticketing system in line with company policy and ‘best practice’ procedures and recommend improvements and updates as required to ensure best use of the latest technology.
  • Any other duties as assigned.

Requirements

Education

  • Candidates should have at least a Degree in Business Administration, Events Management, Hospitality, or another related field.

Experience

  • Minimum 2-4 years’ experience in Entertainment, Attractions/Events ticketing.
  • Experience of ticketing systems and platforms has a strong advantage.
  • Resilient, analytical, and detail-oriented, with the ability to manage competing priorities, solve problems strategically, and maintain accuracy in a fast-paced environment.
  • Strong written and verbal communication skills, with the confidence to engage across various levels of the organization.
  • Self-motivated and independent, yet a collaborative team player. Will be required to guide executives and deputize for the Manager in their absence.
  • Comfortable to work extended hours during event days (including weekday evenings, weekends and public holidays).

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against marinabaysands's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on marinabaysands's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    marinabaysands's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.