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Open nowPosted 556 days ago

Customer Care Consultant

markiiieb1 open role

Pay
$36,200 – $71,800 a yearly
Where
Ontario, Canada
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Your applicationOpen nowCustomer Care Consultantmarkiiieb · Ontario, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on markiiieb's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 556 days ago

The posting

About Us:

Mark III Employee Benefits was founded on the values of honesty, integrity, and hard work by Don Browder in 1973. Mark III is now one of the leading independent brokers for public sector clients in the Southeast representing over 300,000 public servants.

Position Overview:

We are seeking a motivated and empathetic Work-From-Home Customer Care Consultant to join our dynamic team. In this role, you will be responsible for providing outstanding support to our customers via phone, email, and live chat, ensuring their inquiries are resolved efficiently and professionally.

Key Responsibilities:

• Respond promptly and effectively to customer inquiries through various channels (phone, email, chat).

• Provide accurate information about products, services, and company policies.

• Assist customers with troubleshooting issues and resolving complaints to ensure satisfaction.

• Document and update customer interactions in our CRM system accurately.

• Follow up with customers to ensure their concerns are fully addressed.

• Collaborate with team members and departments to resolve complex issues.

• Maintain a positive attitude and professional demeanor at all times.

• Adhere to company policies, procedures, and quality standards.

Qualifications:

• Proven experience in customer service or a related role preferred.

• Excellent communication skills, both verbal and written.

• Strong problem-solving abilities and attention to detail.

• Ability to work independently and manage time effectively in a remote setting.

• Reliable high-speed internet connection and a quiet workspace.

• Proficiency with computers, CRM systems, and common office software (e.g., MS Office).

• Flexible and adaptable to changing schedules or priorities.

What We Offer:

• Competitive pay and performance incentives.

• Flexible work hours and the ability to work from anywhere.

• Comprehensive training and ongoing support.

• A collaborative and inclusive remote work environment.

• Opportunities for career growth and development.

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3×

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