The posting
The Customer Care Consultant is responsible for delivering exceptional customer service across multiple communication channels, including phone and written/non-voice channels, while supporting customers with enquiries, account management and concerns relating to Maxxia's Salary Packaging and Novated Lease products and services.
The role requires a high level of ownership, accuracy, problem-solving capability and attention to detail to ensure customer accounts are managed efficiently and effectively while minimising financial impact.
The Customer Care Consultant will also educate customers on relevant Maxxia products, services and self-service options, identify opportunities to maximise customer benefits, and provide accurate and timely support in accordance with company policies, procedures, employer requirements and applicable regulatory obligations.
The successful candidate will be comfortable working in a financial-services environment, handling sensitive customer and financial information, and communicating confidently with customers through both voice and non-voice channels.



