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Open nowPosted 30 hours ago

IT Instructor - 2+ Yrs Experience - Philadelphia, PA

Marshall Dennehey82 open roles

Where
Philadelphia, Pennsylvania, United States
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Your applicationOpen nowIT Instructor - 2+ Yrs Experience - Philadelphia, PAMarshall Dennehey · Philadelphia, Pennsylvania, United States

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Share of postings closed within
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  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 30 hours ago

The posting

The law offices of Marshall Dennehey, a leading defense firm, is seeking an IT Instructor for its Philadelphia, PA office.

Position Summary:

The IT Instructor will design, develop and deliver training courses and activities to support all of the Firm’s applications and systems.

RESPONSIBILITIES:

  • Provide ongoing training for new hires, new applications, existing applications, and refresher classes as needed.
  • Design and plan effective training program curriculum.
  • Maintain training schedule and calendar; determine need, schedule regular classes, schedule as-needed classes, ensure trainer availability, etc.
  • Partner with department managers, Office Managers and others to understand and develop appropriate course content and material.
  • Develop quick reference guides and how-to documentation for end-users.
  • Create class training scripts.
  • Prepare on-line educational material such as module summaries, videos etc.
  • Assist Support Center on 1st and 2nd level technical support.
  • Greet and welcome new or transferred employees.
  • Determine the best delivery methods for training; planning of material, supply, location (online/in-person/one on one etc.) preparation accordingly.
  • Schedule, organize and provide supplemental training when necessary.
  • Develop and maintain a library of training and reference materials and documentation.
  • Research, understand, and respond to attorney and staff feedback.
  • Periodically review internal training programs then recommend and facilitate improvements.
  • Provide after-hours support on a rotation schedule up to 4 times annually.
  • Perform other related duties as assigned.

REQUIRED SKILLS:

  • Phenomenal communication, presentation and public speaking skills.
  • Excellent written communication skills.
  • Excellent interpersonal and customer service skills.
  • Maintain a professional attitude and presence.
  • Effective facilitation and presentation skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Self-motivated and able to work independently.
  • Proficiency in legal-specific applications including but not limited to Document Management Systems, legal document building tools, and matter management software.
  • Advance/Expert level proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and Windows 11.
  • Proficient with or able to quickly learn the software and applications used in the Firm and the industry.
  • Strong project management skills with the ability to supervise multiple projects.
  • Proactive, desires to build relationships with the business and to ensure the best user experience.
  • Critical thinking and decision making.

EDUCATION AND EXPERIENCE:

  • Bachelor’s degree in education, business, human resources, information technology, or related field.
  • Minimum 2 years experience in corporate training.
  • Legal environment experience.
  • Certification (e.g. CPLP) a plus.

Marshall Dennehey is not accepting unsolicited resumes from search firms for this position.

Firm offers a sound future, competitive salary and an excellent benefits package.

Qualified candidates should submit cover letter and resume for consideration.

We are an Equal Opportunity Employer AA/M/F/D/V.

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