The posting
Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
Position Summary
Clinical Support staff work collaboratively with all members of the care team providing world class service to both the patients and staff of Martin’s Point. This is accomplished by: Working to actively enhance patient relationships and loyalty; Pre-planning for patient visits; Managing visit cycle time, office workflows, and patient access (phone, scheduling); Assisting assigned provider and care team with rooming and patient care procedures, including electronic documentation; Coordinating patient activities that support managing the targeted population’s health; Clinical Support staff will receive day-to-day clinical direction from the on-site Clinical Supervisors, Clinical Managers, and/or other Clinical leadership or Director of Practice Operations.
Job Description
PRIMARY DUTIES AND RESPONSIBILITIES
- Facilitates patient-centered visit by ensuring proper screening, documentation, and/or testing has been completed.
- Ensures all consults and charts are scanned, downloaded and communicated in preparation for patient contact.
- With provider supervision, work in provider desktop, review and assist with quality metrics and targets.
- Coordinates and manages provider’s desktop activity (i.e., lab result reporting, phone calls, order entry, prescription processing, prior authorizations, and outreach efforts) following standard processes and protocols in oversight of meeting provider and patient needs.
- Performs direct patient care services in accordance with clinical protocols in a patient-centered manner.
- Ensures provider schedule meets the needs of patients (visit and non-visit).
- Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes.
- Performs and documents necessary ancillary tests such as EKGs, PFTs, Peak Flow Rates, Rapid Strep, HCG’s, Glucose Checks, INR’s, covid, flu, A1c, ear lavage, and lead and hemoglobin. May perform various waive lab tests as ordered by provider. Performs and documents lab specimen collection/processing, eye screening and audiology screening in accordance with current protocols and policies.
- Depending on level of licensure, administers immunizations, allergy shots and medications in accordance with current protocols ensuring level and scope of practice standards.
- Ensures exam rooms are prepared for patient visits, including equipment operability, supply inventory, and cleanliness utilizing standard stocking procedures.
- Ensures patient care equipment operates in accordance with quality standards.
- Provides patient education in support of patient visit and ongoing care.
- Assists with orientation and training of new staff members.
- Maintains clinical/technical skills and knowledge through ongoing development and continuing education.
- Assists with minor office procedures including biopsies, excisions, and women’s health procedures.
- See attached Scope of Practice Addendums related to certification and licensure.
- Identifies necessary equipment and materials for patient visits.
- Rooms patients in accordance with established protocol and visit standards.
- Obtains and record vital signs.
- Prepares and conducts EKGs, PFTs, eye and auditory screening, and ear lavage. (Listed Above)
- Completes CLIA waived lab testing.
- Assists patient with peak flow. (Listed Above)
- Prepares patient health information via electronic records.
- Schedules patient appointments.
- Performs and documents immunizations and injections.
- Performs prescription refill per protocols.
- Reports lab results per protocol.
Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.
POSITION QUALIFICATIONS
Education:
- High School diploma or equivalent required.
- Completion of a two-year accredited Medical Assistant Program/associate’s degree is preferred.
Licensure/certification:
- For Clinical Support I: Must hold a current MA certification by AAMA, AMT, NHA or NCCT and retain active certification for duration of employment. If not a registered or certified MA, must achieve a national registration or certification as an MA within (6) months of start date. Must maintain this registration or certification in good standing for the duration of employment.
- Basic Life Support (BLS) certification is required
Experience:
- Related experience in a physician's office, medical setting or outpatient clinic required.
Abilities:
- Demonstrate an understanding of and alignment with Martin’s Point values.
- Venipuncture and Proper preparation of lab specimens preferred

Pay Range:
$25.33 - $31.29

The pay range above reflects the anticipated base pay range based on a full-time position. Actual compensation will be determined based on factors such as experience, skills, qualifications, and other job-related considerations. Employees may also be eligible for additional compensation, including incentive or commission-based programs, where applicable and subject to the terms of the relevant plan.

In addition to base compensation, we offer a comprehensive benefits package including medical, dental, vision, retirement savings with employer contributions, paid time off (including volunteer time off!), pie day, and other employee benefits.

This position is not eligible for immigration sponsorship.
We are an equal opportunity/affirmative action employer.
Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]
Do you have a question about careers at Martin’s Point Health Care? Contact us at: [email protected]
