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Open nowPosted today

Customer Service Officer.Client Experience and Conduct-Customer Service

Mashreq329 open roles

Where
Bengaluru, Karnataka, India
Work mode
On site
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Your applicationOpen nowCustomer Service Officer.Client Experience and Conduct-Customer ServiceMashreq · Bengaluru, Karnataka, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mashreq's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Mashreq postings stay open a median of 24 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted today

Mashreq median: 24 days open

The posting

Job Description

Job Purpose:

To delight internal and external customers over the phone ( inbound & outbound -call back) • Interact with customers over the phone to understand their banking needs. • Provide excellent customer service to achieve customer loyalty. • Resolve problems over the telephone. • End-to-end follow-up of customer issues • Migrate customers to digital channels • Convert sales opportunities to meet financial targets. • Clarify and explain procedures and products over the telephone. • Capture and report customer feedback towards continual product development.

Key Result Areas

Achieve the required KPI set in terms of Adherence, CRD, AHT, Quality score, and post-call survey NPS

Operates in a Call Centre environment where the interface with customers is over the telephone.

• Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the CXCG Inbound call center. • Mostly related to explaining procedures or providing information regarding retail banking products. • Also involves root cause analysis and reversals of charges when necessary.

Knowledge, Skills, and Experience

University Graduate (preferably with some finance/banking or maths component). • 1 – 3 years’ experience • Very customer-focused • Computer literacy is a must • Excellent communication skills in English & Urdu/Hindi • Strong listening & Strong interpersonal skill

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3×

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