The posting
Job Description
Job Purpose
To support the effective management of Mashreq UAE Rented and owned premises management of corporate property portfolio across the UAE and international locations. Manage end-to-end lease administration, commercial negotiations, landlord relationships, property-related regulatory approvals, and permit coordination for offices, branches, ATMs and Electronic Banking Service Units (EBSUs). Manage to work closely with business teams across Mashreq, Legal, Finance, Procurement and external authorities to support business expansion, timely renewals, cost optimisation, accurate records and continuity of operations. Supervise the Real estate support staff in all Leasing renewal process and Liaise with Legat department for all legal vetting of contract documents, post self review. Also incharge of all central bank relations from Admin dept. Manage the Registration of Lease with Land Department (RERA) and Tawtheeq. Free zone portal lease registration . Managed to obtain external approvals from relevant authorities across UAE. Manage Central Bank portal access for permits and Liaising with Central Bank for required approvals. Manage to validate the lease with attestation from relevant emirates Municipality for UAE rented lease agreements.
Key Result Areas:-
- Manage property leases across the UAE and international locations, ensuring they support business and operational requirements.
- Manage the Real Estate portal and property systems, including RERA and Ejari.
- Review property documents to ensure compliance with bank requirements for new premises in the UAE and overseas.
- Coordinate lease renewals, amendments, terminations, handovers, and new lease agreements.
- Negotiate rental rates and lease terms with landlords to achieve cost savings and business value.
- Prepare, review, and process lease documents with Legal and other stakeholders.
- Act as the main point of contact for landlords and building management on lease and property matters.
- Maintain accurate lease records and support IFRS 16 reporting requirements.
- Manage tenancy registrations, attestations, and renewals through relevant UAE authorities.
- Coordinate permits, licenses, and lease renewals for free zone and commercial properties.
- Manage & liaise to renew Mashreq Plot in UAE Municipality and renewal of Lease and License for Free Zones (DDA, DMCC for Shurooq) with the coordination of Trakhees in Dubai Land Dept.
- Managing external service centers for all Banking Real Estate permits and Municipality, Ejari, ED and land departments in UAE for smooth banking functions in all emirates.
- Manage the connectivity of Electricity and Water with coordination of authorities for any new premises, and Final Bill for Disconnection to Handover property owner & follow up with Landlord for the monthly Utility Bills from Landlord related rented Premises.
- Maintain ATM lease records, monitor expiry dates, and coordinate renewals or closures with business teams
- Process Oracle requisitions related to lease renewals and closures.
- Manage Central Bank portal access and support permit applications.
- Coordinate Central Bank inspections and obtain operating licenses for new or renovated premises.
- Work closely with Legal on lease reviews and commercial lease terms.
- Coordinate with government authorities and service providers for property approvals, permits, and registrations.
- Handle landlord and tenant issues, complaints, and property-related requests.
- Manage Ejari, Tawtheeq, municipality attestations, and other regulatory requirements.
- Coordinate trade license, plot, and free zone lease renewals.
- Manage utility connections, disconnections, security deposit and related landlord coordination.
- Register properties with RERA and Dubai Land Department where required.
- Coordinate property inspections, closures, and handovers with landlords and internal teams.
- Ensure compliance with internal policies, SOPs, and delegated authorities.
- Maintain property records, reports, MIS, and document management systems.
- Manage rental and ATM-related payments in coordination with Finance.
- Coordinate ATM permits, installations, renewals, relocations, and closures complete tasks .
- Monitor property expenses, support budgeting activities, and identify cost-saving opportunities.
- Coordinate maintenance contracts and vendor services for leased properties.
- Submit agreements through internal legal systems and track approvals.
- Conduct market research and rental benchmarking to support lease negotiations.
- Prepare portfolio reports covering leases, permits, costs, renewals, and key performance indicators.
- Identify process improvement opportunities and enhance lease tracking and reporting.
- Maintain strong knowledge of RERA regulations and property management systems.
- Maintain all Online Lease and link activities for own property renewal and update the records
- Prepare official correspondence with authorities and external stakeholders on property matters.
- Coordinate approvals for property closures and notify landlords accordingly.
- Manage landlord documentation, lease execution, rent payments, and vendor registration processes.
- Coordinate with Finance, CAD, Legal, RBG, and government authorities to ensure timely completion of property and ATM-related activities
- Maintain all regulatory approvals, permits, and supporting records.
- Track and report cost savings achieved through lease and ATM negotiations.
- Manage to maintain approval from Central Bank in relevant files and keep the records.
- Manage to renew and cancel the permit for ATM and always keep update the record
- Manage to report cost savings for ATM renewal and with regulatory entities in MBO and Performance review.
- Manage to prepare official letters/emails to Authorities for property related matters and issuance of Ejari for New /existing Tenants in Mashreq Buildings and end to end Online Portal management for lease and link activities renewal
- Managing to obtain permits/ approvals related to Real Estate and Coordinate with Business Group and across Mashreq Business Group
Operating Environment, Framework and Boundaries, Working Relationships
- Extended support services towards Retail Banking Group for any installation purpose of New ATMs with landlords and Projects & Real Estate Unit liaising with landlords for obtaining NOC for any fit-outs.
- Maintaining good relationship with Authorities i.e. RERA, Land Dept, etc.
- Manage to renew the lease agreement timely manners for All ATM’s ,rented and own premises.
- Ensure to build good relationship with landlords or agents.
- Continuously interact internally with senior managers of the Bank including external and local authorities
- Extending support and Services towards Property & Project management Team by liaising with the Landlords for all new properties and projects, relocation and renovation projects with the delegated Authority and any diversion should be worked out by common authority i.e. (Group Head, CEO). The support services provided should be the goal always by keeping the relationship as appropriate with all external and internal customers
Problem Solving
- Proactive nature, well administrative skills, team player, self-motivated & maintain a good co-work relation with both internal staff and external customer/ clients
- Logical, Analytical and Creative thinking includes skills such as comparing, contrasting, evaluating & selecting.
- Proactive Nature, Administrative Skills, Well-informed in Real Estate matters, Self-Motivated & maintain a good co-worker’s relation with both internal staff and external customer/landlords and representatives.
- Internal, external customers all follow up on quality of services, turnaround time to ensure and proactively handle all MB rented and ATM queries as well approvals
- Trouble shooting, whenever required and including dealing with local authorities for various problems /issues which crop up from time to time
Decision Making, Authority & Responsibility
- Team player and Market knowledge of Real estate
- Time management and prioritization
- Ingenuity to reduce the cost for great savings
- Planning and organization of Real Estate matters with negotiation skills
- Responsible to ensure adherence to internal standards & external regulatory requirements
- All Authority (Financial) approvals will follow as per Banks standard ADM
- Responsible for submission of timely information to Real Estate Bank to avoid any penalties & Responsible to ensure cost effectiveness and timeliness.
- Responsible to ensure adherence to internal standards and external regulatory requirements.
Knowledge, Skills and Experience
- Bachelor of Commerce
- Excellent Computer Skills, 5-10 Years Banking Experience.
- Trained & Certified from Land Department for Property Management and Ejari System.
- Comprehensive knowledge and expertise in RERA and Property related systems.
- Consultative and Evaluation skills
- Good Communication & interpersonal skills.
- Knowledge of local regulations and RE property authorities’ policies / procedures
- Analytical & Administrative skills
- Good Organization, planning and time management skills
- Excellent command in spoken / written English.
- Ability to work in a team creating the best possible work environment
Responsibilities
- Promote and ensure high level customer service and client care.
- Ensure to obtain Business approvals for all the Branches /EBSU/Offices
- Ensure to obtain all Central Bank approvals for Branches/EBSU
- Inspect new site for due diligence and Landlords meeting to discuss and negotiate rent reduction
- Deal with complaints and Liaise with Landlords as necessary
Qualifications
- Excellent Computer skills, High school Diploma, worked in Banking Sector
- Very good knowledge of Arabic/English Spoken and written language
