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Open nowFirst seen 4 days ago

Guest Relations

Mavromatis Employment Bureau80 open roles

Where
Ayia Napa, Cyprus
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Your applicationOpen nowGuest RelationsMavromatis Employment Bureau · Ayia Napa, Cyprus

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Mavromatis Employment Bureau postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

Mavromatis Employment Bureau median: 1 days open

The posting

Τίτλος Θέσης: Υπάλληλος Guest Relations / Υπεύθυνος Σχέσεων με Πελάτες

Τοποθεσία: Αγία Νάπα, Κύπρος

Περίληψη Θέσης:

Αναζητούμε έναν Guest Relations Officer για να παρέχει εξαιρετική εξυπηρέτηση και υποστήριξη στους επισκέπτες του ξενοδοχείου. Ο ιδανικός υποψήφιος θα διασφαλίσει προσωποποιημένη, άμεση και αξέχαστη εμπειρία φιλοξενίας, θα διαχειρίζεται αιτήματα και παράπονα επισκεπτών και θα συνεργάζεται με όλα τα τμήματα του ξενοδοχείου για να υπερβεί τις προσδοκίες των πελατών.

Κύριες Αρμοδιότητες:

  • Υποδοχή των επισκεπτών κατά την άφιξη και διασφάλιση ομαλής διαδικασίας check-in/check-out.
  • Άμεση και επαγγελματική διαχείριση αιτημάτων, ερωτήσεων και παραπόνων των επισκεπτών.
  • Διατήρηση ακριβών δεδομένων, προτιμήσεων και προφίλ επισκεπτών.
  • Συνεργασία με Front Office, Housekeeping, Τμήμα F&B και άλλα τμήματα για την κάλυψη αναγκών των επισκεπτών.
  • Παροχή υπηρεσιών concierge, όπως κρατήσεις, μεταφορές και δραστηριότητες.
  • Προώθηση υπηρεσιών ξενοδοχείου, εγκαταστάσεων και προγραμμάτων πιστότητας στους επισκέπτες.
  • Παρακολούθηση σχολίων, κριτικών και ερευνών ικανοποίησης, με αναφορά τάσεων και προτάσεων βελτίωσης.
  • Διατήρηση επαγγελματικής, φιλικής και προσιτής στάσης ανά πάσα στιγμή.

Προσόντα & Δεξιότητες:

  • Προηγούμενη εμπειρία σε Guest Relations, Front Office ή Customer Service σε ξενοδοχείο ή θέρετρο.
  • Άριστες επικοινωνιακές, διαπροσωπικές και δεξιότητες επίλυσης προβλημάτων.
  • Ισχυρή γνώση των λειτουργιών φιλοξενίας, προτύπων εξυπηρέτησης και στρατηγικών ικανοποίησης επισκεπτών.
  • Ικανότητα να παραμένει ψύχραιμος και επαγγελματίας υπό πίεση.
  • Άριστη γνώση Αγγλικών· επιπλέον γλώσσες θεωρούνται πλεονέκτημα.
  • Εμπειρία στη χρήση PMS συστημάτων και Microsoft Office προτιμάται.
  • Ευελιξία για εργασία σε βάρδιες, σαββατοκύριακα και αργίες.

Εκπαίδευση:

  • Δίπλωμα ή πτυχίο σε Τουρισμό, Φιλοξενία ή συναφές αντικείμενο προτιμάται.

Job Title: Guest Relations Officer

Location: Ayia Napa, Cyprus

Job Summary:

We are seeking a Guest Relations Officer to provide exceptional customer service and support to our hotel guests. The ideal candidate will ensure a personalized, seamless, and memorable guest experience, manage guest inquiries and complaints, and coordinate with all hotel departments to exceed guest expectations.

Key Responsibilities:

  • Welcome guests upon arrival and ensure a smooth check-in/check-out process.
  • Handle guest requests, inquiries, and complaints promptly and professionally.
  • Maintain accurate guest records, preferences, and profiles.
  • Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to fulfill guest needs and ensure satisfaction.
  • Assist in concierge services, including reservations, transportation, and activity bookings.
  • Promote hotel services, facilities, and loyalty programs to guests.
  • Monitor guest feedback, reviews, and surveys, reporting trends and recommending improvements.
  • Maintain a professional, friendly, and approachable demeanor at all times.

Qualifications & Skills:

  • Previous experience in Guest Relations, Front Office, or Customer Service in a hotel or resort.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong knowledge of hospitality operations, customer service standards, and guest satisfaction strategies.
  • Ability to remain calm and professional under pressure.
  • Fluency in English; additional languages are a strong advantage.
  • Proficiency with PMS systems and Microsoft Office is preferred.
  • Flexibility to work shifts, weekends, and public holidays.

Education:

  • Diploma or degree in Hospitality, Tourism, or related field preferred.
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