Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

Manager for Hotel VIP Services – Israel Market

Mavromatis Employment Bureau82 open roles

Where
Limassol, Cyprus
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager for Hotel VIP Services – Israel MarketMavromatis Employment Bureau · Limassol, Cyprus

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mavromatis Employment Bureau's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Mavromatis Employment Bureau postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

Mavromatis Employment Bureau median: 1 days open

The posting

Job Description: Manager for Hotel VIP Services – Israel Market

Location: Cyprus

Department: Front Office

Reports To: Manager Front Office

Job Type: Full-time

Role Overview

The VIP Services Manager plays a lead role in delivering exceptional guest experiences with a specific focus on Israeli and VIP guests. This position maintains a visible presence in the lobby and guest contact areas, welcoming and assisting guests throughout their arrival, stay and departure to ensure a seamless and personalized guest journey in accordance with Forbes Standards. The role proactively anticipates guest needs, coordinates with operational departments to ensure service excellence, and resolves guest concerns promptly and effectively before they escalate. Through building strong guest relationships, maintaining close communication with VIP guests, and ensuring tailored service delivery, the position contributes to guest satisfaction, brand loyalty and repeat business.

Key Responsibilities

  • Monitors performance standards across the hotel, reporting issues/concerns as needed
  • Resolves efficiently any issues raised by Israeli guests to ensure their needs are met and expectations exceeded.
  • Liaises with other key departments across the Hotel and delegates tasks as required to ensure the entire operational requirements are met
  • Improves and develops departmental procedures to increase efficiency and productivity and improve service to guests
  • Eliminates revenue losses by ensuring credit policies are adhered to by the department and by implementing and observing accurate cashier standards
  • Maintains current product knowledge of events and facilities to ensure guests receive accurate, timely information and advice
  • Oversee proper operation of various sections of the department especially those servicing VIP guests
  • Works closely with the Transportation Department to ensure appropriate arrival and departure arrangements for VIP guests.
  • Maintains consistent and effective communication with all departmental managers and staff
  • Adheres to all Company policies and procedures
  • Supports the Front Office team as needed to meet Forbes Standards.
  • Maintains accurate VIP guest profiles and preferences to facilitate personalized service and enhance guest loyalty.
  • Monitors guest feedback and satisfaction indicators, implements corrective actions where required and reports service improvement opportunities to management.
  • Maintains strict confidentiality and discretion regarding all guest information and VIP guest activities.
  • Reviews daily VIP arrivals, departures and in-house guests to ensure all preferences, amenities, room assignments and special requests are arranged and communicated accordingly.
  • Maintains strong relationships and effective communication with VIP guests to ensure exceptional service and a positive guest experience throughout their stay.
  • KEY PERFORMANCE INDICATORS:
  • Good management of complaints and incidents
  • Positive customer Feedback
  • Continuous progress of technical skills Successful resolution of guest complaints within established timelines
  • Compliance with Forbes and Hotel Service Standards

Education

  • Bachelor's degree in hospitality or related field
  • Experience At least 3 years previous experience in a Front Office Supervisor / Managerial role in a fivestar resort
  • Previous experience handling VIP guests and high-profile clientele in a five-star hotel environment.

Skills

  • Excellent interpersonal and customer service skills
  • Excellent negotiation and conflict resolution skills
  • Fluent in both written and spoken English and Hebrew
  • Computer literate with PMS, Word, PowerPoint, Excel
  • Strong problem solving and critical thinking
  • Strong organizational and time management skills
  • Ability to build and maintain relationships with VIP guests
  • Ability to work effectively under pressure in a fast-paced environment

What We Offer

  • Competitive base salary with an attractive performance-based bonus scheme.
  • Comprehensive accommodation/relocation support package (if based primarily in Cyprus).
  • Travel allowance and business expense coverage for international trips.
  • Staff discounts on resort dining, spa, and accommodation for family and friends.
  • Long-term career growth opportunities within a premier hospitality group.

How to Apply

Interested candidates are invited to submit their CV and a brief cover letter outlining their relevant experience in the Israeli travel market.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Mavromatis Employment Bureau's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Mavromatis Employment Bureau's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Mavromatis Employment Bureau's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.