Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 3 hours ago

Service Advisor

mazdaofclearwater5 open roles

Where
Clearwater, FL
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Advisormazdaofclearwater · Clearwater, FL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mazdaofclearwater's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 3 hours ago

The posting

The Service Advisor greets and welcomes customers in the service drive upon the customer’s arrival. The Service Advisor collaborates with the service technicians and is responsible for building a loyal clientele, attaining high Customer Satisfaction Index (CSI) scores, maintaining good employee relations, meeting Mazda of Clearwater performance metrics, and maintaining service records. Additionally, they must satisfy all customers' service concerns and ensure that service is performed at the highest level.

Specific Duties:

  • Greet and welcome guest on the service lane using the Mazda of Clearwater model;
  • Listen to the customer’s request and ensure a clear and complete (detailed) description of the problem(s) is/are written on the repair order as described by the customer during the initial walk-around inspection;
  • Photograph/video each vehicle (all panels, license plates, and windshield) prior to releasing the vehicle for service/maintenance
  • Conduct a test-drive of the vehicle with the customer when the problem is unclear or when the problem occurs under driving conditions to confirm unclear problem source(s) and facilitate further diagnosis of the problem;
  • Estimate the cost and time needed to complete the service/maintenance or repair(s) and inform the customer after conferring with the technician;
  • Update the customer on the progress of the vehicle during servicing and contact the customer when technicians discover additional problems; gain and record customer approval to complete additional work and ensure the customer acknowledges the work to be performed and estimated charges to be billed;
  • Determine total and final charges for services requested and collect payments accordingly;
  • Schedule the customer’s next service appointment as part of the redelivery process;
  • Share customer feedback with the Porters, Technicians, Service Manager, and the Operations Manager;
  • Inform customers of new and revised contracts, warranties, or other information pertaining to purchased goods and services;
  • Maintain customer records using automated systems of record – Dealer Management System (ERA-Ignite) and its integrated Customer Relationship Management (CRM) tools; and
  • Complete additional tasks as assigned by the Service Manager.

General Duties:

  • Provide a great customer experience;
  • Build long-lasting customer relationships;
  • Communicate (listen, acknowledge, clarify, and reframe) in depth with customers an ensure you understand their needs;
  • Manage customer concerns, complaints, and challenges with empathy, respect, and consideration of the customer’s condition;
  • Maintain positive and effective work relationships with colleagues throughout the organization;
  • Gain and maintain a mastery of software solutions used by the Service Department;
  • Assist physically challenged customers and those with special needs;
  • Assist Porters with vehicle flow in the service drive and monitor the cleanliness of the service drive at all times;
  • Monitor, assess, correct on the spot, and report any safety concerns in or around the service department (service bays, parts receiving and distribution areas, and detail bays); and
  • Assure positive control and proper security of keys for all vehicles under the control of the Service Department.

Knowledge, Skills, and Abilities inherent in the position:

  • Customer Service – assess customer needs, interact positively, and facilitate an excellent experience;
  • Concern for Others – requires being sensitive to others' needs and feelings and being understanding and helpful on the job;
  • Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times;
  • Oral Comprehension and Expression – listen to understand and convey information effectively;
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience;Written Expression — The ability to communicate information and ideas in writing so others will understand. Written Comprehension — The ability to read and understand information and ideas presented in writing.
  • Problem Sensitivity – the ability to tell when something is wrong or likely to go wrong;
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions;
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action;
  • Negotiation — Bringing others together and trying to reconcile differences;
  • Time Management — Managing one's own time and the time of others;
  • General, Driver, and Shop Safety – understand and execute all tasks in a manner that protects both life and limb; and
  • Self- Control – maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Requirements:

  • Maintain a current status for required Mazda Certification(s) and ensure the courses listed are no more than one year old:Service Professionals or Service Leaders Certification; and Ultimate Mazda Experience (UMX) – UMX Service Standards.
  • Complete all Reynolds and Reynolds courses associated with the Service Advisor position within 30 days of the hire date.
  • Attain and sustain the following Mazda of Clearwater standards:
  • 100% of Technician’s videos reviewed, uploaded, and sent to the customer to view;
  • 100% of Technician’s recommended services included in the quote and sent to the customer;
  • 100% in-person or digital (text or email) customer updates during service; and
  • 90% Customer Satisfaction Index (CSI) score.
  • Wear assigned clothing/uniform each day and ensure all clothing and accessories are mainlined in optimal condition.
  • Participate in all company surveys, performance assessments, and peer reviews.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against mazdaofclearwater's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on mazdaofclearwater's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    mazdaofclearwater's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.