The posting
At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
As a Principal Product Manager, you will shape product strategy across teams and own major initiatives from discovery through launch and improvement. You will bring customer insight and product judgment to AI and data products for healthcare, working closely with clinical and technical colleagues. This is a senior individual contributor role with direct product ownership.
You will:
- Set product direction for major healthcare technology initiatives. Choose the customer problems to solve and own the work from discovery through launch and improvement.
- Work across internal teams, customers, and partners to identify data needs and resolve access or quality gaps that affect product delivery and evaluation.
- Take product ownership for strategic delivery teams when needed. Resolve scope and dependency decisions with the teams doing the work.
- Assess customer demand, market alternatives, and regulatory changes. Build investment cases that explain the opportunity for MCG, the cost to deliver it, and the evidence still needed.
- Translate customer and clinical needs into clear product requirements. Set priorities and work with delivery teams to define scope and success measures.
- Coordinate product priorities across teams and customer or partner integrations. Resolve dependencies and make tradeoffs that support the broader product strategy.
- Study how payer reviewers and provider clinicians work. Use customer research and development partnerships to identify where reviews stall, documentation creates rework, or a new capability could change the result.
- Advise leaders on what to build, buy, or deliver through partners. Work with commercial teams on pricing, packaging, and adoption plans for the products and services you lead.
- Work with clinical, data science, and engineering teams to turn customer feedback and performance findings into product improvements.
- Establish customer baselines and measure changes in clinical quality, review effort, and financial results. Track adoption, revenue, retention, and service costs to judge whether the products work for customers and MCG.
- Explain product choices to leaders, customers, and partners. Make the priorities, tradeoffs, and supporting evidence clear enough for them to act.
- Mentor product managers through customer research, requirements, and roadmap decisions. Help teams question assumptions and use evidence to improve their work.
- Work with clinical and technical teams to set product quality expectations, support release decisions, and monitor performance after launch.
What We’re Looking For:
- Bachelor's degree or equivalent practical experience. We prefer an MBA, advanced clinical degree, technical degree, or equivalent domain experience.
- At least 10–15 years of product management experience, preferably in healthcare technology, enterprise software, platform, data, or workflow products.
- A record of setting enterprise product strategy, leading major initiatives through delivery, and demonstrating customer and business results.
- Experience delivering AI, data, or platform products across teams, including shared capabilities and customer or partner integrations.
- Demonstrated success influencing executive investment decisions. You can explain your recommendation, its assumptions, and the tradeoffs.
- Experience taking an uncertain problem through customer research and delivery, and changing direction when the evidence calls for it.
- We prefer experience with payer or provider operations, utilization management, clinical decision making, healthcare data, interoperability, or related healthcare domains.
- Sound financial judgment. You can evaluate product costs, revenue and retention potential, and the tradeoffs between competing investments.
- Clear writing and communication. You can explain complex clinical or technical work and help different audiences make a decision.
- Practical fluency with AI tools and products. You can assess where AI fits a workflow, question its outputs, and explain its limits.
- Work across team boundaries to identify who can resolve a problem and help remove dependencies that delay delivery.
- Build working relationships with clinical, technical, and customer teams, and resolve disagreements through evidence and judgment.
The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive list.
Pay Range: 163,000-228,000
Other compensation: Bonus Eligible
Perks & Benefits:
💻 Remote work/ Hybrid work
✈️ Travel expected 8–12 times per year for company-sponsored events
🩺 Medical, dental, vision, life, and disability insurance
📈 401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈 LGBTQ+ Health Services
🐶 Pet insurance
📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/
Remote with Moderate Travel (8-12 trips per year)
This is a remote position, and does require occasional travel, typically between 8-12 times per year. All travel expenses will be covered in accordance with company policy.
The ideal candidate should be comfortable balancing the independence of remote work with the collaborative opportunities offered by periodic in-person engagements.
We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.
#LI-Remote
All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Note on interviews: We may use AI tools to audio-record and transcribe interviews for note-taking purposes. These are used only by our hiring team and do not make decisions on their own. Let us know if you prefer an alternative.
MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees' unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provide accommodations for individuals. Please let us know if you require any support.
