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Open nowPosted 360 days ago

服务BP

mcn3fvhkq7iw/index227 open roles

Where
Guangzhou, Guangdong, Chinese Mainland
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Your applicationOpen now服务BPmcn3fvhkq7iw/index · Guangzhou, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mcn3fvhkq7iw/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 360 days ago

The posting

1、负责知识库的日常运营管理，协调各部门，收集、整理和更新公司内部知识资料，确保知识库内容的准确性和完整性。 2、主导知识审核、上线与更新，确保内容清晰易懂（如将技术术语转化为客服/客户能理解的步骤）；建立定期巡检与更新机制，保障知识时效性。 3、制定知识库管理策略，依据汽车客户服务全场景，制定信息架构、分类标准与检索规则，为客服坐席打造高质量、最新且可搜索的知识内容。 4、收集一线客服及客户的反馈与评论，将有价值信息转化为内容优化任务（如补充图文/视频说明），跟踪整改并验证效果，形成“反馈—优化—验证”闭环。

1.本科及以上学历，具备丰富客服知识库运营工作经验，有车企背景优先 2.有较强的产品视角、用户视角 3.对数据敏感、能独立分析并及时发现与定位业务问题，主导推动问题解决 4.具备良好的沟通学习、表达能力，较强的团队合作精神 5.能承受较大工作压力。

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