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Open nowPosted 360 days ago

投诉运营经理

mcn3fvhkq7iw/index227 open roles

Where
Guangzhou, Guangdong, Chinese Mainland
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Your applicationOpen now投诉运营经理mcn3fvhkq7iw/index · Guangzhou, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mcn3fvhkq7iw/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 360 days ago

The posting

1、负责建立标准化投诉处理流程，保障客户问题得到及时响应和快速解决 2、负责客服投诉处理团队考核指标体系，定期开展团队赋能，不断提升团队整体解决能力和专业能力 3、负责投诉数据监控，通过数据分析发现服务短板，推动相关方改进服务质量，并跟踪改进效果 4、牵头推动复杂投诉问题，通过跨部门协助沟通，联合多部门高效联动，解决复杂投诉问题

1、本科及以上学历，具备5年及以上客服投诉管理经验，并有2年以上车企客服管理经验 2、熟练掌握 SOP 设计方法，能结合业务场景优化投诉处理链路 3、熟练掌握各种办公软件，具备较强抗压能力

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