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Open nowPosted 208 days ago

高危处置

mcn3fvhkq7iw/index227 open roles

Where
Guangzhou, Guangdong, Chinese Mainland
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Your applicationOpen now高危处置mcn3fvhkq7iw/index · Guangzhou, Guangdong, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mcn3fvhkq7iw/index's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 208 days ago

The posting

1、负责重大投诉流程及策略制定、并跟踪落地效果，持续优化迭代； 2、负责重大客户投诉处理，实时跟进客诉处理进度，联动技术、公关、法务、研发制造体系等可能涉及部门，负责综合协调各相关资源，提升案件处理效率； 3、针对重大客户投诉，必要时参与一线与用户直接谈判，协助区域、用户中心团队快速响应和处理； 4、参与公司应急处置预案的制定、组织开展应急处置相关培训，提升整体应急处置能力。

1、本科及以上学历优先； 2、具备 3 年以上车企相关工作经验，丰富的重大案件处理经验，能准确预判案件走向及风险，精准识别重大案件处置要点，并提供专业意见； 3、具备极强的现场处置能力，能在高压、复杂环境下快速做出判断并有效开展工作；具备优秀的组织协调能力、沟通表达能力和问题解决能力，能高效统筹内外部资源； 4、熟悉车辆相关法律法规、应急管理相关政策和流程；能适应应急突发情况的加班和出差。

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