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Open nowPosted 67 days ago

NPS运营工程师

mcn3fvhkq7iw/index227 open roles

Where
Guangzhou, Guangdong, Chinese Mainland
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Your applicationOpen nowNPS运营工程师mcn3fvhkq7iw/index · Guangzhou, Guangdong, Chinese Mainland
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  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 67 days ago

The posting

负责NPS(净推荐值)全生命周期业务推进与管理,具体职责: 1、负责NPS目标设定、分解与责任落地,牵引全链路业务目标达成; 2、统筹NPS调研问卷的开发、维护与迭代优化,拉通全场景调研流程; 3、负责NPS数据采集与监测,定期输出指标数据; 4、组织NPS专项改进,深挖产品与体验核心提升点,推动责任部门问题整改落地与效果验证,实现全流程闭环管理; 5、搭建并持续优化NPS业务流程体制,支撑口碑长效提升。

1、本科及以上学历,具有5年以上汽车行业质量/研发/工艺等相关工作经验,有一定的车企用户运营或体验管理经验者优先; 2、熟悉车企全业务流程与 NPS 运营逻辑,数据分析能力扎实,逻辑清晰,跨部门协调能力突出。 3、责任心强、结果导向,推动力与抗压能力兼备,可独立解决复杂问题,持续驱动业务提质。

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