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Open nowFirst seen 3 days ago

Inside Sales & Customer Experience Specialist

megoafek/7a.0036 open roles

Where
Ballancer USA
Work mode
On site
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Your applicationOpen nowInside Sales & Customer Experience Specialistmegoafek/7a.003 · Ballancer USA

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The clock on this job

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12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

Ballancer®Pro is the gold standard in lymphatic drainage technology, widely recognized as the “Rolls-Royce of lymphatic massage.” Our FDA-cleared systems are trusted by leading medical spas, wellness clinics, aesthetic practices, professional athletes, and discerning private clients across the United States.

We are a premium brand in the wellness and medical aesthetic industry where high-touch relationships, operational excellence, and precision follow-through matter. The executive team personally handles a significant number of high-value sales, making internal sales support and CRM discipline mission-critical to our growth.

Our technology, education, and brand presence set us apart — and our internal systems and customer experience match this same level of excellence.

Learn more at: www.ballancerpro.com

Role Overview

We are seeking a highly organized, professional, and detail-oriented Inside Sales & Customer Experience Specialist to support our sales team and CEO. This role is critical in protecting executive selling time, ensuring only qualified, sales-ready leads reach the sales team, and maintaining a clean, accurate CRM that drives high close rates.

This position blends front-line lead engagement, qualification, and backend CRM management. The ideal candidate is confident communicating with business owners and high-net-worth clients, thrives on structure, and understands that speed, accuracy, and professionalism directly impact the success of the business and customer journey.

Key Responsibilities

Lead Qualification & Pre-Sales Support

  • Respond promptly to inbound leads from multiple channels
  • Conduct initial outreach to assess the relevancy of the leads using defined criteria and summarize findings clearly
  • Ensure prospects receive correct pre-call materials (presentations, pricing ranges, case studies, training overviews)
  • Schedule CEO sales calls only with qualified, prepared prospects

CRM & Pipeline Management (Zoho CRM)

  • Maintain accurate and up-to-date records in Zoho CRM - Log all lead interactions, notes, deal stages, and next steps
  • Apply correct lead statuses, tags, and pipeline stages ensuring data accuracy
  • Track follow-ups and reminders to ensure no leads fall through the cracks
  • Prepare daily and weekly CRM and sales success summaries for the Leadership Team

Executive Sales Support

  • Act as a gatekeeper for the CEO’s sales calendar by filtering unqualified or premature inquiries
  • Prepare concise deal briefs prior to CEO calls
  • Follow up with prospects after CEO sales calls (recap emails, next steps, contracts, invoices, etc.)
  • Coordinate with operations, finance, and fulfillment teams’ post-sale
  • Support invoicing and payment tracking workflows using Square

Communication, Systems & Brand Representation

  • Represent the Ballancer®Pro brand at a premium level in all client interactions
  • Use Google Workspace (Gmail, Google Calendar, Google Drive, Docs, Sheets) daily for scheduling, documentation, and communication
  • Maintain discretion and confidentiality with sensitive financial data and client information
  • Ensure consistent messaging aligned with company positioning, pricing strategy, and compliance standards

Requirements

Required Qualifications (Required)

  • 2+ years experience in sales support, lead qualification, SDR, and CRM administration
  • Experience in different selling and closing techniques around consultative sales, phone sales and event sales
  • Hands-on experience with Zoho CRM
  • Experience using Square and Quickbooks for invoicing or payment processing
  • Experience in working in Google Workspace / G-Suite
  • Strong written and verbal communication skills
  • Highly organized, detail-oriented, and process-driven
  • Comfortable engaging with business owners, executives, medical professionals, and high-value clients
  • Ability to prioritize, follow SOPs, and meet fast response-time expectations
  • Tech-savvy and confident learning internal systems quickly

Preferred Qualifications

  • Experience supporting an Executive Team / CEO or founder-led sales organization
  • Background in high-ticket sales, medical aesthetics, wellness, or luxury brands, hospitality (luxury hotel)
  • Experience handling event or tradeshow leads (post-event)
  • Familiarity with email campaigns, lead nurturing, or follow-up sequences
  • Experience working in a premium, relationship-driven sales environment
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