Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 72 days ago

Client Success, Manager

Mending5 open roles

Where
New York City, NY
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClient Success, ManagerMending · New York City, NY

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mending's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: posted 72 days ago

The posting

About Mending

Mending is a team of healthcare nerds, software engineers, product designers, direct primary care doctors, health technology operators, and more. Our mission is to craft better health by accelerating the future of care.

Today, our products focus on Direct Primary Care (DPC). We build the technology and infrastructure that helps employers, health plans, TPAs, brokers, and DPC practices work together at scale. Our data platform integrates DPC into health plans in ways that lower costs, improve access, and deliver better outcomes for members. In doing so, we bring more patients into DPC practices while preserving what makes the model work.

Our aspirations for this role

We're looking for a commercially minded, detail-oriented delivery and sales expert to implement and grow our signed accounts. We’re looking for someone who wants a role that’s 60% commercial and relationships, 40% implementation and project management.

A signed TPA (Third-party administrator) brings dozens of employer groups that must be sold into. That work is roughly 60% of this role - build relationships across benefit teams, account managers, brokers to land new employers and have their employees adopt the Mending Access program by going to a DPC provider. The other 40% is implementation. Health plan and TPAs launches have different levels of complexity. You might be owning a simple 834 feed with some Excel work and weekly meetings, or dealing with governance and compliance teams with complex data requirements. You own these from the launch and onwards.

This role is perfect for someone who can pitch a 1000-person employer’s benefit lead in the morning and run a 25-person implementation call in the afternoon. You are credible with a CFO and can hold your ground with an integration analyst.

We're open to a senior individual contributor who wants a complex book of business and would grow into leading the team. You might already lead one and want to keep selling. We'll scope the management side to your experience: IC to start, or manage the existing team on day one.

Let’s dive into the details

  • Work alongside brokers, benefits consultants, TPA account managers and health plan administrators to bring in new employer groups under signed TPAs and drive member attachment inside live groups.
  • Own renewals and key client relationships.
  • Own implementations end-to-end for health plan and TPA partners from contract signing, as their first non-sales point of contact from Mending.
  • Run regular business reviews and manage reporting with existing partners.
  • Continue to build out and iterate on the way client success operates, partnering closely with other internal teams – sales, network, engineering, data and analytics.

Experience that excites us

  • 6+ years in a client-facing commercial role.
  • Experience carrying a number and crushing it. Expansion, land-and-expand, or channel sales all count.
  • Experience in enterprise-level implementations. You understand when and how to identify risks and proactively address them to meet the go-live date.
  • Intermediate working knowledge in Excel or Google Sheets, you qualify if you understand the difference between a VLOOKUP and INDEX(MATCH). SQL is a plus, not a requirement.
  • Strong written communication. You can turn a messy account situation into a two-bullet read for an executive.
  • Organized and self-directed across multiple active workstreams.
  • Comfort with ambiguity and excitement about building processes from scratch.
  • Healthcare, insurance, or startup experience is a plus but not required.

Salary Range*: $100,000 to $160,000 OTE and meaningful equity

*Subject to location and experience

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Mending's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Mending's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Mending's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.