The posting
Bring your expertise to a team that thrives on innovation and technical excellence. At MEPPI, you'll tackle complex challenges and help develop the technologies that power tomorrow.
Position: Field Service Technician II – Service Center Division (SCD)
Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an experienced Field Service Technician II to support mission-critical power protection systems throughout an assigned territory. We are seeking a technician with 4+ years of experience troubleshooting, maintaining, and repairing UPS systems, power quality equipment, or related electrical infrastructure who enjoys solving technical challenges and delivering exceptional customer support in critical power environments.
What You'll Do
Field Service & Technical Support
- Perform startups, commissioning, preventative maintenance, corrective maintenance, testing, and field modifications on UPS systems and related power quality equipment.
- Troubleshoot electrical, electronic, and electro-mechanical systems down to the circuit board level.
- Diagnose equipment failures, conduct inspections, and determine corrective actions.
- Participate in an on-call rotation to provide emergency technical support.
Customer Support & Relationship Management
- Serve as a technical resource for customers, contractors, end users, and third-party service providers.
- Coordinate service activities to ensure efficient execution and minimize operational disruptions.
- Recommend repairs, upgrades, battery replacements, and maintenance solutions that improve system reliability.
- Support customers with equipment operation, maintenance, and troubleshooting needs.
Documentation & Continuous Improvement
- Maintain accurate service records, maintenance reports, and technical documentation.
- Document diagnostic findings, corrective actions, and equipment recommendations.
- Support reliability improvement initiatives and provide feedback on products and services.
- Share technical knowledge and troubleshooting guidance with less experienced technicians.
What You Bring
Education
- Associate degree in Electrical Technology, Electronics, or a related technical discipline, or equivalent education and experience.
Experience
- Approximately 4 years of experience troubleshooting, maintaining, and repairing electrical, electronic, or electro-mechanical equipment.
- Experience servicing UPS systems, power quality equipment, energy storage systems, or related electrical infrastructure.
- Experience supporting data centers or other mission-critical facilities is preferred.
Skills and Expertise
- Strong knowledge of UPS products, power quality systems, and associated peripherals.
- Advanced troubleshooting skills with electrical and electronic systems.
- Ability to read and interpret electrical schematics, facility one-line drawings, and technical documentation.
- Proficiency using electrical and electronic test equipment.
- Strong analytical, communication, and customer service skills.
- Proficiency with Microsoft Office applications and service reporting systems.
- Valid driver's license and ability to travel throughout the assigned territory.
Preferred Qualifications
- OSHA-10 Construction Certification.
- NFPA 70E Certification.
- Experience supporting data centers, healthcare facilities, telecommunications sites, or other critical infrastructure environments.
- Familiarity with communication and networking protocols used in power protection systems.
Why MEPPI?
- Comprehensive Health Coverage: Company-sponsored medical, dental, and vision plans with low employee premiums.
- Retirement Plans: 401(k) with company match up to 4%.
- Generous Paid Time Off: Vacation accrual after 90 days plus 12 paid holidays.
- Career Development: Training programs and educational assistance.
- Employee Perks: Profit sharing, wellness programs, and 24/7 fitness center access.
At MEPPI, you'll help keep critical facilities operating reliably through advanced power protection technologies and industry-leading service support. As a U.S. affiliate of Mitsubishi Electric, we combine global technology expertise with local execution to support data centers, industrial facilities, and mission-critical operations throughout North America.
If you're ready to solve complex technical challenges and help customers maintain reliable power infrastructure, we'd love to hear from you.
Notice to Agencies and Search Firms
MEPPI does not accept unsolicited resumes from agencies or search firms. Any resumes submitted without a signed agreement will become the property of MEPPI.
Mitsubishi Electric Power Products Inc. is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status, or any other legally protected status.
The pay range for this position at commencement of employment is expected to be between $35.24 and $43.57 per hour; however, pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Details of participation in additional compensation and benefit plans, including incentive, medical, financial, and/or other benefits, will be provided if a candidate receives an offer of employment.
If hired, the employee will be in an at-will position and the Company reserves the right to modify compensation at any time, including for reasons related to individual performance, Company or department performance, and market factors.
