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Open nowPosted 3 hours agoWe saw it 79 min after it went up

Consultant.e Gestionnaire d'Incidents et Problèmes Confirmé.e (F/H/X)

Metaline142 open roles

Where
Paris, France
Work mode
Hybrid
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Your applicationOpen nowConsultant.e Gestionnaire d'Incidents et Problèmes Confirmé.e (F/H/X)Metaline · Paris, France

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Metaline's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Metaline postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 3 hours ago

Metaline median: 13 days open

The posting

METALINE est une ESN spécialisée dans l’infogérance, les services managés, le Data Center et le Digital Work Place.

Fondée avec l’ambition d’accompagner les entreprises dans la gestion et l’optimisation de leurs infrastructures IT, METALINE a su évoluer pour répondre aux enjeux technologiques d’aujourd’hui et de demain. Dans le cadre de notre croissance et pour répondre aux besoins spécifiques de l’un de nos clients, nous recherchons un.e Consultant.e Gestionnaire d'Incidents et Problèmes Confirmé.e pour une mission stratégique.

Si vous souhaitez évoluer dans un environnement dynamique et relever des défis stimulants au sein d’une équipe engagée, cette mission est faite pour vous !

Missions principales

  • Analyse et gestion des incidents : Identifier les incidents majeurs potentiels avec l'appui des équipes techniques, coordonner les cellules de résolution et les taskforces, rédiger les comptes-rendus (CR) et les retours d'expérience (REX), et centraliser la communication auprès de l'ensemble des Directions.
  • Gestion des problèmes et des changements : Gérer un portefeuille de problèmes, animer des comités et points de suivi, et participer si besoin à l'instruction des changements (CHG) et à l'animation des CAB.
  • Amélioration continue et reporting : Contribuer à l'amélioration continue post-incidents, proposer des optimisations techniques ou organisationnelles, assurer un reporting d'activité régulier et animer les instances et comités dédiés.

Profil recherché

Compétences techniques

  • Infrastructure et réseau : Confirmé - Important.
  • ITIL : Confirmé - Important.
  • Outils de reporting & ServiceNow : Confirmé - Important (maîtrise d'Excel indispensable, Power BI et ServiceNow / Jira / BMC fortement souhaités).
  • Expérience technique en production (souhaitée).

Aptitudes et Compétences Relationnelles

  • Français courant (impératif).
  • Excellentes capacités de communication et grande rigueur.
  • Capacité à animer des comités, coordonner des cellules de crise et interagir avec diverses équipes IT et métiers.

Expérience et formation

  • Profil confirmé (4 à 10 ans d'expérience) sur un poste similaire de gestion des incidents, des problèmes et des changements.

Process de recrutement

  • Premier échange téléphonique avec un Responsable recrutement Metaline
  • Un Entretien Technique
  • Rencontre avec le client
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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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